Senior Architect IT Solutions, ServiceNow

Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.

The Architect establishes and maintains enterprise and/or domain-level architecture through planning, design, execution, and operation. This includes developing and implementing the standards and practices necessary to realize and sustain the application technology stack in alignment with architectural plans. The Architect also provides expert consultation to inform both strategic and tactical technology decisions—covering areas such as web and app servers, performance tuning, backup/recovery, and high availability of application clusters. The overarching goal is to cultivate a scalable, extensible, interoperable, and adaptable IT ecosystem that aligns with the organization’s strategic goals and objectives.

We are seeking a highly skilled and experienced Senior Architect to lead our ServiceNow platform. This role will provide technical leadership, own and enforce technical governance to ensure adherence to best practices, collaborate with a dynamic team, engage with stakeholders, and oversee program management to ensure the successful delivery and continuous improvement of our ServiceNow solutions.

How you'll make an impact:

• Provide SNOW expert knowledge in Platform Strategy & Architecture, Governance Framework & Policy Enforcement, Solution Design & Quality Assurance, Stakeholder Collaboration & Enablement, Platform Performance, Security & Risk Management
• Translate business requirements into system qualities that lead to repeatable and executable design strategies and patterns for tactical projects / initiatives in collaboration with project teams
• Identify and define the opportunities for integration, selecting the tools, specifying the shared data & code resources, defining the interfaces and data-flows, and monitoring the success of the integration for tactical projects / initiatives
• Develop, institute, and maintain the IT design methodology, development process methodology, technology standards, and best practices.
• Provide oversight to ensure compliance with architectural standards and practices through all aspects of planning, execution, and operation.
• Lead the evaluation of new technology targeted for possible integration into the existing IT environment.
• Develop, institute, and maintain the design and metadata repository for integrating all aspects of established architectural models.
• Survey external emerging developments, and evangelize new technologies, standards and methodologies.
• Provide expert guidance on tactical projects/initiatives
• Provide training, coaching and knowledge transfer to team members on more complex tasks
• General and administrative tasks
What you'll need (required):
• Bachelor's degree in computer science, Information Systems, Natural Sciences & Mathematics or a related discipline

• 10 years of experience in IT Required

• Preferred 2 years of experience demonstrably solid performance in an architect role working with cross-functional teams (within IT and/or within the business) on enterprise-level or complex/novel system implementations

• Preferred 2 years of relevant industry experience (e.g. medical device, pharmaceuticals, etc.) or in highly regulated environments Preferred

What else we look for:

• Proficient in English
• ServiceNow certifications (ServiceNow Architect, ServiceNow Application Developer, Implementation Specialist)

• Strong interpersonal and leadership skills

• Excellent documentation and communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives and communicate to various levels of audience or to explain complex or technical matters in a manner suitable for non-technical audiences
• Recognized as an expert in own area within the organization
• Expert knowledge in at least discipline (e.g. Analysis, Design, Development, QA/QC, etc.)
• Broad and deep technical knowledge – expertise in multiple aspects including hardware, software, applications, and systems engineering and QA/testing
• Expert in developing detailed architecture models, design, executable plans and documentation
• Expertise in conducting RFPs, vendor assessments, and contract reviews
• Knowledge of financial modeling and planning as it pertains to IT investment
• Knowledge of best practices related to IT governance, operations, and administration
• Strict attention to detail
• Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization
• Ability to manage competing priorities in a fast paced environment
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control