Senior Analyst, QA Operations

Job Description:

About Our Organization:

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

About the Role

The Senior Analyst QA Operations will report to the Manager within the Marketing Data Platforms Team. The team carries out a variety of functions that ensure the proper collection of customer data to support key lifecycle activities such as billing, price increases, and customer communications. You will be responsible for developing and executing test strategy of the e-commerce workflows of Journal, Barron's, Marketwatch, and Professional Memberships. You will partner with other teams under Enterprise technology to validate customer experience , product expectation and play an active role in setting the test strategy and execution of end to end testing against the product roadmap. You will be based in our Princeton, New Jersey office.

You Will:

• Work with the Offer Managers on the team to understand the process for creating new acquisition promotions
• Work with key Marketing stakeholders and Business Analysts during Requirement Analysis
• Create and manage a test framework for validating the customer experience during and post subscription process
• Create and maintain clear and concise documentation around test plans, test results, schedules, milestones and deliverables
• Work with cross-functional development team to understand how they are building out functionality and the systems that are impacted
• Design positive and negative test cases for validating the customer experience prior to each technical release
• Support each technical release and perform validation on the functionality - pre and post release
• Prepare and deliver reports and recommendations that address existing and potential areas of improvement within the QA process
• Effectively communicate quality issues and recommendations to improve quality to Program Director and stakeholders

You Have:

• 7 years of QA experience
• Knowledge of the ecommerce, direct to consumer space
• Experience in manual testing with agile concepts
• Ability to drive UAT/ QA test strategy and test plans
• Experience in test case creation, execution, and documentation for integration testing
• Experience with defect management tools, preferably JIRA
• Project management skills to adequately plan testing around key release dates
• Strong technical skills
• Attention to detail and proficient quality assurance abilities
• Quick problem solving skills to address roadblocks and production issues
• Detail Orientation and are a Self-starter
• Strong written and oral communications needed
• Knowledge of technical infrastructure, technology testing and databases a plus
• Knowledge of Agile processes a plus
• Publishing industry experience desired

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical, Dental and Vision Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

Learn more about all our US benefits

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Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

Dow Jones - CMO - Marketing

Job Category:

Marketing & Product Management

Union Status:

Union role

Pay Range: $75,000 - $95,000

We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..