Senior Account Manager

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand

Job Description

Reporting to the Account Director, you will be part of our Client Management function, working with a multinational beauty client on a new long-term GenAI-led transformation project. The scope of work involves leveraging Brandtech’s Pencil to deliver thousands of creative assets aligned to the client’s broader content and marketing strategy across video and static formats.

Your primary responsibility will be to act as the vital link and central conduit between the brand's Marketing and Creative teams and our internal creative and production teams, ensuring smooth project delivery by facilitating seamless communication, maintaining client relations, collating briefs, managing the account and client communication, and overseeing internal CRM systems.

Your primary responsibilities will be:

• Be the daily main point of contact for the client, managing ongoing communications and ensuring smooth collaboration.

• Receive, prioritise and manage a high volume of incoming creative briefs.

• Coordinate delivery across internal teams, including Integrated Producers, Customer Success Managers and the Production and Design teams.

• Oversee multiple concurrent workstreams, ensuring timelines are met and client expectations are consistently met.

• Obtain necessary budget approvals, keeping track of spend and flagging when there is any over/underspend or variance.

• Identify and implement opportunities to improve ways of working with the client and enhance operational efficiency.

• Spot opportunities for upselling and cross-selling in the future by developing a strong understanding of the client’s needs and priorities.

Qualifications

• At least 3 years’ experience in client management, account management, or project management within a creative agency environment.

• Strong understanding of the creative and production process, with the ability to interpret creative briefs and communicate effectively with studio and production teams.

• High attention to detail and a methodical approach, with a strong focus on accuracy and quality of delivery.

• Curiosity about digital trends, AI, and the evolving media landscape.

• Passion for getting to know your clients, developing long-lasting relationships and adding value to their business.

• You embrace challenges as opportunities and seek feedback to enhance your skills, and when faced with a problem, you collaborate with the appropriate people to evaluate different options and find practical solutions.

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Additional Information

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

💰 Reward: You'll be eligible to join our discretionary annual bonus scheme.

📈 Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn.

👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work.

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