Job Summary
As a Senior Account Manager, you thrive on applying your deep understanding of our customer’s business strategies and technology needs, playing an integral role in unlocking the potential of business opportunities across the nation. You partner with Telstra’s most strategic customers to grow their business, acting as their trusted advisor and nurturing the health of our customer relationships. In doing so you identify high-value, high-profit sales solutions that directly contribute to Telstra’s growth. You flourish off building meaningful and lasting relationships, with collaboration and influencing skills critical for success in this role.Job DescriptionAbout the Role:
As a Senior Account Manager, you’ll be at the forefront of managing and expanding key relationships with enterprise clients and channel partners. You’ll work closely with them to understand their business challenges and identify how Telstra's solutions can support their success across network infrastructure and digital services.
You thrive on building trust, delivering value, and uncovering new opportunities, while ensuring a seamless and high-impact customer experience. Your consultative approach, paired with a deep understanding of Telstra’s offerings, will directly contribute to our growth across APAC and beyond.
Key Responsibilities:Manage and grow a portfolio of enterprise customers and channel partners.
Develop and execute account and partner strategies to drive revenue growth and customer satisfaction.
Respond promptly and professionally to customer inquiries and issues, escalating when necessary.
Collaborate with internal teams to identify and qualify new sales opportunities.
Monitor account performance against revenue and customer satisfaction goals.
Leverage market insights and Telstra’s capabilities to develop tailored solutions for clients.
9+ years of successful sales or channel management experience — preferably in telecommunications, data centers, or related tech infrastructure.
Experience selling services across international markets, ideally into the APAC region.
Strong communication skills, both verbal and written. French or German language skills are a plus.
Proven ability to work independently in fast-paced, sometimes ambiguous environments.
Established network of enterprise contacts is highly desirable.
Proficiency in Microsoft Office (Excel, PowerPoint, Word) and CRM tools such as Salesforce.
Top Skills
What We Do
We believe it’s people who give purpose to our technology. So we’re committed to staying close to our customers and providing them the best experience.
And delivering the best tech.
On the best network.
Because our purpose is to build a connected future so everyone can thrive.
We build technology and content solutions that are simple and easy to use, including Australia’s largest and fastest national mobile network.
That’s why we strive to serve and know our customers better than anyone else – offering a choice of not just digital connection, but digital content as well.
And that’s why we have an international presence spanning 15 countries, including China.
In the 21st century, opportunity belongs to connected businesses, governments, communities and individuals.
As Australia’s leading telecommunications and information services company, Telstra is proud to be helping our customers improve the ways in which they live and work through connection.
