Secondary Market Manager

Posted 4 Days Ago
Be an Early Applicant
43081, Westerville, OH, USA
In-Office
Senior level
Fintech • Financial Services
The Role
Manage the mortgage lock desk and investor relationships, administer pricing strategy and LOS (Encompass) data entry, monitor pipeline and re-locks, support shipping/post-closing, ensure regulatory compliance and confidentiality, and recommend process improvements.
Summary Generated by Built In

About CFBank:

We are an award-winning, fast-growing, high-achieving organization that thrives on winning. If you are seeking a place where you can have enhanced visibility, add more value, and you thrive in a dynamic and growth-focused environment, you belong at CFBank. We are agile, we work with integrity, and we hustle. For over 130 years we’ve been serving our communities and over the past decade have become a top performer, successfully growing our business and attracting some of the best talent out there. We are a commercial bank that offers a boutique banking experience for personal banking clients. Our unique business model offers direct access to decision-makers, great technology, great products, and competitive pricing that position our teams to go into the market and win business


About the role:

The Secondary Market Manager position is responsible for developing and administering secondary market initiatives and managing the lock desk function. This position acts as a liaison to investors and works to maintain favorable relationships with internal and external partners, reporting directly to the President of Residential Mortgage Lending.


What you’ll do:

  • Manages mortgage investor relationships and related functions, while also managing the lock desk overall including loans that will be placed in the portfolio.
  • Works with senior leadership to determine mortgage loan pricing strategy and administers related processes and systems.  
  • Provides input to strategic decisions that affect the functional area of responsibility.
  • Ensures accurate and meticulous data input of lock information into our LOS (Encompass) database including trade and pricing information related to sales of mortgage loans.
  • Locks loans with investors and monitors and maintains pipeline; researching and completing re-locks, lock revisions, and lock extension requests in a timely and professional manner.
  • Provides support to shipping and post-closing departments.
  • Offer recommendations and work collaboratively to streamline and improve processes and perform other related duties as assigned.
  • Comply with internal security policies and procedures and maintain customer confidentiality at all times.
  • Adhere to all regulations, policies, and record-keeping requirements. Complete all required training related to bank regulations and policies.
  • Accept other responsibilities and projects as requested to add value for CFBank.

What We Offer: 

  • Career advancement and skill enhancement opportunities as a result of our focus on growth through collaboration as well as our uniquely flat organizational chart, which provides all roles with unique visibility to the Executive team.
  • Excellent Benefits Package: Top benefits include dependent coverage, generous PTO, Federal Holidays, and Paid Parental Leave for those who qualify for eligibility.
  • “Accelerated” 401k Plan and Employee Match of 50% of the first 8% deferred, available your first full month of employment with a 3 year vesting
  • Employee Banking Products and Services and Direct Deposit of payroll to CFBank Account (over 90% of our employees bank with us!)
  • Employee Assistance Program with a wide range of free resources such as estate planning and wellness resources
  • One of the most collaborative environments you’ll find, with a team of hard-working mutually invested professionals who are excited about shared success

CFBank, National Association is an Equal Opportunity Employer, including disability and protected veteran status. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.


Skills Required

  • Manage mortgage investor relationships and investor communications
  • Manage lock desk operations including locking loans, re-locks, lock revisions, and extensions
  • Accurate data entry of lock, trade, and pricing information into LOS (Encompass)
  • Develop and administer mortgage loan pricing strategy with senior leadership
  • Monitor and maintain pipeline and coordinate with shipping and post-closing
  • Ensure compliance with banking regulations, internal policies, and record-keeping requirements
  • Maintain customer confidentiality and adhere to internal security policies
  • Ability to recommend and implement process improvements collaboratively
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The Company
155 Employees
Year Founded: 1892

What We Do

CFBank is a boutique commercial bank offering a range of banking products and services, including commercial lending, equipment financing, private banking, mortgage lending, and deposit solutions for businesses and individuals. It emphasizes tailored financial strategies and relationship-first service.

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