Scrum Master – Point of Sales & Payments

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. 

Job Description:

Scrum Master – Point of Sales & Payments (India)
 

About TJX:

TJX is a Fortune 100 company that operates off-price retailers of apparel and home fashions. TJX India - Hyderabad is the IT home office in the global technology organization of off-price apparel and home fashion retailer TJX, established to deliver innovative solutions that help transform operations globally. At TJX, we strive to build a workplace where our Associates’ contributions are welcomed and are embedded in our purpose to provide excellent value to our customers every day. At TJX India, we take a long-term view of your career. We have a high-performance culture that rewards Associates with career growth opportunities, preferred assignments, and upward career advancement. We take well-being very seriously and are committed to offering a great work-life balance for all our Associates.
 

What you will discover:

• Inclusive culture and career growth opportunities

• A truly Global IT Organization that collaborates across North America, Europe, Asia and Australia, click here to learn more

• Challenging, collaborative, and team-based environment
   

Our Organization:

The Global Point of Sale (POS) and Payments Solution Delivery organization is responsible for delivering technology solutions to drive growth, enable efficiency, and improve the customer experience at the front-line in our stores. We innovate globally across all TJX banners to ensure a first-class transaction process for our customers (sales, returns, and exchanges), enable payment processing and TJX rewards programs, facilitate downstream sales audit and financial reporting, and much more!

We are on a mission to modernize our solutions, which include extending our solutions globally and exploring alternative and mobile checkout solutions. We aspire to align with our global partners to deliver high value products and streamlined experiences to our customers and associates. Our commitment is to lead the way, empowering our team to drive efficiencies, grow skills, and deliver great solutions.

We are expanding our organizational footprint, and need your help to accomplish our vision! You will have a real opportunity to be a part of driving over $50B in annual revenue and make our stores a destination that our customers love.
 

What you will do:

This Scrum Master role will support our PoS and Payments Engineering Team, and our QA Function headquartered in India. As a Scrum Master, in an Agile/iterative team you will be responsible for educating and coaching your Scrum/Kanban team(s) on GFOS Agile / Iterative processes.  You will also be responsible for leading continuous improvement initiatives within your team and display a working knowledge of Kanban, Scrum and Iterative principles.  Supporting impediment removals, fostering an environment that builds and supports a high performing team and monitoring team progress are key functions or this role.

You will partner with the Product Owner and Product Manager (who in India may be Product, Delivery and or Engineering associates) to ensure the product backlog is continuously refined and work is prioritized and scheduled.   The Scrum Master is accountable for delivering value to the business and stakeholders.   Understanding and supporting the TJX Solution Delivery Process (SDP) while adhering to Compliance guidelines is key.      
 

The following are examples of typical Scrum Master activities.

• Supports team impediment removal and dependency tracking

• Facilitates Agile team ceremonies e.g., daily standups, reviews, retrospectives

• Ensures team agreements are in place

• Drives team iteration commitments and plan to maximize business value delivery

• Collaborates with other Scrum Masters across the ART as necessary e.g., Scrum of Scrums

• Coordinates with other teams as necessary, for example Shared Services or DevOps team

• Key Partner with the Product Owner to ensure product backlog items are refined, prioritized and scheduled

• Supports estimating activities within the team

• Supports Release Planning

• Responsible for facilitating capacity planning

• Reviews metrics to measure team progress and responsible for achieving baseline KPI

• Validates time tracking

• Tracks team objectives using appropriate Agile tools/applications

• Protects team from external interference

• Supports ART Readiness/Preparations

• May provide Flow Board Management if supporting a Kanban team

• May be an Epic Owner
   

Minimum Qualifications

• Over 5 years of experience working in Agile environments, with a strong focus on iterative delivery and continuous improvement

• 4+ years serving as a Scrum Master, guiding teams through Agile transformation and execution

• Advanced Scrum certification (PSM II or CSP), demonstrating deep understanding of Agile principles and practices

• Expertise in Agile delivery models, including Scrum and Kanban

• Proficient in story structuring and sizing, defining "Definition of Done," facilitating Agile ceremonies, and driving effective sprint execution

• Proven ability to coach and support multiple teams simultaneously, fostering collaboration and high performance

• Exceptional facilitation and conflict resolution skills, enabling productive team dynamics and stakeholder engagement

• Experienced in estimation and budgeting, supporting planning and forecasting across initiatives

• Clear and transparent communicator, adept at aligning teams and stakeholders through concise messaging

• Empathetic leadership style, supporting and motivating teams through challenges and change

• Strong problem-solving capabilities, focused on removing impediments and maintaining team momentum

• Bachelor’s degree in Computer Science, Engineering, or a related field

Preferred Qualifications

• Understanding of retail operations, in-store technologies, and omnichannel commerce

• SAFE Agile Certifications are a plus.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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