Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!
What you get to do:
You will support workforce planning and scheduling by providing clear, and accurate, analytical interpretation and reporting of labor utilization.
You will also:
- Work in a team environment and interact with others in a professional manner while sharing finding and solutions with various levels of leadership.
- Analyze labor & staffing patterns while Identifying trends and make recommendations for process improvements.
- Standardize and internally distribute daily labor usage reports.
- Help determine optimal staffing levels for different departments and job roles based on budget constraints and business priorities while making recommendations for reallocating resources as needed.
- Produce schedules and maintain accuracy in accordance with company policy.
- Provide support to operational management teams.
- Provide support and training for Ambassadors as well as labor management applications.
- Serve as primary scheduling creator and editor for individual departments.
What it takes to succeed:
- At least 18 years old.
- High School Diploma, or equivalent, required.
- Scheduling experience required.
- Experience with line schedule management preferred.
- Experience with MS Office applications, EXCEL and ACCESS preferred.
- Three months experience with TMM applications preferred.
- High level of attention to detail and accuracy.
- Ability to work in a fast-paced environment with time sensitive deadlines.
- Strong written/verbal communication skills; able to read, write and speak English.
- Communicate professionally and effectively with ambassadors and guests.
- Ability to lift, push, pull and/or carry up to 10 lbs. on an occasional basis position engages in extensive walking and standing throughout entire work shift and climb/ascend heights (if needed).
- Able to work indoors and outdoors, in varying weather, to include extreme heat. Position may be exposed to fumes, dust, odors and cold/hot temperature extremes.
- Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-
- overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing).
- Perform all cleaning duties, including use of cleaning chemicals.
- Able to be flexible in work locations as placement will depend on business needs and career development opportunities.
- Work a flexible schedule/hour based on business need, to include opening, mid-, and closing shifts, nights, weekends, and holidays.
Must include resume
The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
- FREE park admission
- Discounts on park admission tickets and passes for family and friends
- Park discounts on food, merchandise, etc.
- Scholarship opportunities
- Exclusive employee events and giveaways
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
Skills Required
- High School Diploma or equivalent
- Scheduling experience
- Experience with line schedule management
- Experience with MS Office applications, EXCEL and ACCESS preferred
- Three months experience with TMM applications
What We Do
SeaWorld Entertainment, Inc. (now United Parks & Resorts) is a leading theme park and entertainment company that operates a portfolio of destination and regional theme parks across the United States, focusing on animal experiences and conservation.
