Salesforce OMS Administrator

About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.
Overview:
We are seeking a detail-oriented Salesforce OMS Administrator to manage, support, and optimize our Salesforce Order Management System (OMS). This role is responsible for maintaining order workflows, integrations, and data integrity while ensuring the platform supports a seamless end-to-end customer experience-from checkout through fulfillment and service.
The ideal candidate combines strong Salesforce administration skills with a solid understanding of eCommerce, fulfillment, and customer service operations.
Key Responsibilities

• Order Management & Fulfillment

• Configure and support order workflows, payment capture, cancellations, returns, and exchanges.

• Ensure order data accuracy across Salesforce, ERP, and external fulfillment systems.

• Partner with Customer Service and Operations to resolve order discrepancies and streamline processes.

• Integrations & Data Management

• Support integrations between OMS, Commerce Cloud, ERP, and 3rd-party logistics (3PL) systems.

• Maintain data synchronization and integrity across all systems.

• Assist with API testing and updates when new integrations or enhancements are introduced.

• Continuous Improvement

• Identify opportunities to enhance automation, reporting, and scalability within Salesforce OMS.

• Collaborate with cross-functional teams (eCommerce, IT, Finance, Customer Experience) to implement new features and workflows.

• Document system configurations, business rules, and change management procedures.

• Support & Training

• Serve as the subject matter expert (SME) for Salesforce OMS functionality.

• Provide end-user support, training, and guidance to business teams.

• Create and maintain user documentation, training materials, and knowledge articles.

Qualifications:
Required:

• 3+ years of Salesforce Administration experience (preferably with Salesforce OMS or Commerce Cloud).

• Experience supporting eCommerce or order management processes.

• Strong understanding of Salesforce data model, flows, validation rules, and automation.

• Excellent troubleshooting, analytical, and documentation skills.

Preferred:

• Experience integrating Salesforce OMS with Oracle OIC Integration Layer.

• Familiarity with Apex, SOQL, and API integration concepts.

• Knowledge of B2C Commerce, Service Cloud, or Experience Cloud.

Key Competencies:

• Strong problem-solving and analytical mindset.

• Ability to communicate effectively with both technical and non-technical stakeholders.

• Attention to detail and commitment to data accuracy.

• Proactive, organized, and comfortable working in a fast-paced environment.

Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.
This posting will close within 90 days from the original posting date.
Pay Range
$83,880-$102,520 USD
Our Culture
At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
SharkNinja Candidate Privacy Notice

• For candidates based in all regions, please refer to this Candidate Privacy Notice.
• For candidates based in China, please refer to this Candidate Privacy Notice.
• For candidates based in Vietnam, please refer to this Candidate Privacy Notice.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [email protected]