Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change.
Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.
We’re growing and seeking a Salesforce CPQ Administrator to support our expanding sales operations and digital transformation goals. As a Salesforce CPQ Administrator, you will be a key player in managing and optimizing Calabrio’s Salesforce CPQ platform. You will partner with stakeholders across Sales, Finance, and IT to ensure our quoting and deal management processes are efficient, scalable, and aligned with business needs.
This role requires hands-on configuration expertise in Salesforce CPQ, solid understanding of Salesforce core functionality, and an eye for process improvement. Experience with DocuSign or similar document generation tools is a strong plus.
What You'll Be Doing:
- Maintain and enhance Salesforce CPQ configurations including product catalog, pricing rules, discounting structures, approval workflows, and quote templates
- Collaborate with Sales Operations, Finance, and IT to support quoting processes, troubleshoot issues, and deliver scalable solutions
- Ensure data integrity and consistency across CPQ and integrated systems
- Perform system testing, validation, and deployment of CPQ-related enhancements
- Assist in user training and create documentation for CPQ processes and updates
- Support DocuSign document generation processes and templates (experience preferred but not required)
- Identify opportunities for automation and improved UX within the CPQ workflow
- Provide day-to-day support for Salesforce CPQ users, acting as subject matter expert
- Partner with Salesforce developers and admins on broader platform enhancements and releases
We're Looking For:
- Strong understanding of CPQ components: Product Configuration, Pricing, Discount Schedules, Quote Templates, and Approvals
- Experience with Salesforce Lightning
- Ability to translate business needs into scalable technical solutions
- Strong communication and collaboration skills
- 3+ years of experience working with Salesforce as an Admin or Analyst
- 2+ years of hands-on Salesforce CPQ administration and configuration experience
Preferred:
- Experience with DocuSign CLM or document generation tools
- Salesforce Administrator and/or CPQ Specialist Certification
- Experience working in a SaaS or technology organization
- Familiarity with Agile/Scrum methodologies
Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent
What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and genuinely excited to come to work!
Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.
We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing [email protected]. An applicant requesting accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.
Ready for Exponential Career Opportunities? Apply now
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What We Do
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform allows for quick deployment of remote work models—and it gives our customers precise control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Customers choose Calabrio because we understand their needs and provide a best-in-class experience, from implementation to ongoing support. Calabrio provides an easy to use workforce optimization suite for contact centers.
