Make recognition fun. Love your work. 🤗💚🎉

Join our small but growing team dedicated to building engaged, recognition-rich cultures in workplaces across the globe!

To learn what makes our company culture unique, take a peek at our Employee Un-Handbook, check out our Instagram, , and read what employees say it’s like to work here.

*** Bonusly’s “Workplace”: Bonusly is still hiring! We currently conduct all interviews and on-boarding new hires remotely. Bonusly has both a hybrid and remote workforce and furnish all employees with what they need to work remotely. ***

What is Bonusly? 

Bonusly provides solutions to create high-performance, high-engagement teams. We believe that success in business is determined by people, working on teams, to solve novel problems. That belief extends to our own team, and we'd love for you to be a part of it.

What is our mission?

Our mission is to help people connect with their work and each other in meaningful ways. Our vision is for every organization to reach success by using Bonusly to build high-performance, high-engagement teams. We believe that the way we work today can be so much better.

How do we get there? 

Our top-rated SaaS platform is built by the talented and creative team here at Bonusly. We work with autonomy, responsibility, and purpose. We are driven by a desire to make meaningful impacts for our customers, and to be excellent teammates to each other along the way.

Job Description

Join our small but growing team dedicated to building engaged, recognition-rich cultures in workplaces across the globe!

Bonusly is hiring a VP, Customer Success to ensure that our customer experience continues to be fun, easy, and highly personalized as we rapidly grow our business. You will utilize your love of data 📈 and care for creating repeatable, scalable processes 🔁 to ensure we are hitting our goals each quarter.

You won't be doing this work alone! Our internal team is growing almost as quickly as our customer base. You will be entrusted with the rewarding work of forecasting headcount, actively recruiting new hires, creating training and onboarding processes, and ensuring your team members have what they need to be successful. You will directly affect the satisfaction, retention, and growth of both our amazing customers and stellar employees!

At Bonusly, you’ll…

• Work closely with your counterparts on the executive leadership team to ensure business goals are met.
• Manage customer success teams from onboarding and training to support and renewals.
• Measure effectiveness of customer success by defining, tracking, and measuring metrics within the team.
• Closely monitor accounts to spot churn risks and implement proactive interventions. 
• Enhance effectiveness and efficiency of the team through technology.
• Partner with Marketing, Sales, Finance, and Product teams to ensure a culture of customer success company wide. 
• Build and lead a world class customer success team by investing in recruiting and onboarding processes. 
• Keep up with HR industry trends to be able to better understand and advise our customers.

💚You’re a great fit if you…

• Have proven success leading the Customer Success organization at a high growth SaaS company.
• Have strong empathy for customers AND passion for revenue and growth.
• Think and act strategically, gaining trust and buy-in from team members at all levels of the organization.
• Deep understanding of value drivers in SaaS/recurring revenue business models. 
• Anticipate how the CS team will impact other teams within the organization and ensure there is effective communication among those groups. 
• Have experience with high volume hiring and have a passion for creating training processes to get new team members up to speed quickly.
• Understand how to create processes and systems that multiply the capacity of your team.
• Are deeply familiar with Customer Success tooling, such as Intercom, Zendesk, and Gainsight.
• Are highly independent, process-driven, and organized.

💯You should apply if you...

• Have led Customer Success teams at high growth, venture backed SaaS companies, with annual recurring revenues greater than $10 million, growing at least 80% YoY. 
• Have measured and modeled the performance of your team(s) to inform business decisions.
• Can articulate the progress and setbacks of your team to all levels of an organization, including executive management teams, board of directors meetings and company all-hands presentations.

Salary

Base Salary range: $175,000 - $205,000

Target Bonus: $35,000 - $50,000

Equity Range: 0.45% - 0.8%

🎉Benefits and opportunities include...

• Collaborating with a growing team of smart & passionate creators.

• Making work more enjoyable and meaningful by reimagining the way companies recognize and reward their employees.

• Being empowered to innovate, take ownership, and motivate change at a growing company.

• Flexible “work-from” policies.

• Fully covered Medical/Dental/Vision insurance.

• Fully covered short-term/long-term disability and life insurance

• Progressive vacation policy.

• 401(k) with employer matching.

• Subsidized wellness, transit, and professional development.

• Bonusly! (Of course we use our own product for peer, work anniversary, and birthday recognition) 

💚 What's it like to work at Bonusly? 

Culture and employee experience are some of our top priorities! See what we're all about at https://bonus.ly/about, and check out our official Employee Unhandbook to learn more about our culture and values. 

🔸 We actively work toward greater diversity, equity, and inclusion

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.