Job summary
The Red Hat North America Public Sector Services team is looking for a Department of Defense (DoD) Services Manager to join our team. In this role, you will serve as a leader within the Red Hat Services team. You'll be responsible for driving and delivering Red Hat Services within the DoD (Army, Air Force, Navy, Defense Agency and System Integrator) space.
The role of services manager is to work to collaborate with the assigned sales team, Red Hat partners, and Red Hat customers to promote, scope, and develop services opportunities within the Red Hat portfolio of offerings. You will be responsible for consulting and training sales, including implementing sales cycles, preparing and developing multi-product solution approach documents and proposals that include business and technical requirements, as well as the appropriate solutions, schedules, delivery times and costs. Similarly, upon negotiated agreement, you'll assist in the development of services contracts from initiation to closure, as well as in an applicable handover to and an oversight with the Red Hat Services Delivery team. To be successful in this role, you'll need to collaborate with multiple business teams within Red Hat, including sales and support teams.
Primary job responsibilities

• Manage revenue and booking across all assigned accounts, territories, or sub-regions
• Manage and meet margin targets at project, account, and sub-regional levels
• Grow assigned territory through the development of internal business partnerships with the field sales team as well as alliance and partner programs
• Meet year-over-year (YoY) growth targets for assigned territory
• Provide accurate and consistent revenue and booking forecasts for assigned accounts, territories, and sub-regions on a weekly basis
• Navigate and proactively own escalation procedures to bring an issue to a close
• Be responsible for the end-to-end development and execution of applicable services contracts
• Provide sales and scoping support to assigned customers, increasing Red Hat Consulting revenue
• Attend or host regular meetings with customers to build relationships in a professional and personal manner through on-site meetings and events
• Analyze, strategize, and assist in the development of roadmaps within customers to help grow and expand the presence of Red Hat's services in the market
• Build relationships with account-level partners to increase influence within accounts
• Contribute to interviewing process through phone and in-person interviews

Required skills

• Customer-focused Department of Defense (DoD) field services sales and delivery experience
• Experience with sales cycles and providing services approach to the sales teams and public sector customers
• Experience presenting to and managing executive relationships with customers
• Record of successfully overseeing and managing multiple accounts, inclusive of services sales cycles
• Understanding of Red Hat's offerings and solutions
• Strong presentation skills proven through presentations at conferences or customer meetings
• Experience with cross-functional collaboration within a software company, or equivalent
• Experienced with people management responsibilities
• Experience managing large customer programs, solutions, or territories
• Preferred Active Top Secret Clearance

About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.