Technical Solutions Consultant
Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology.
Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market.
Come help us bring modern software to modern science.
ROLE OVERVIEW
Technical Solutions Consultants are key members of the Benchling solutions consulting organization. The Technical Solutions Consultant applies understanding of scientific research data and modern SaaS technology to customer research and development informatics problems. The Technical Solutions Consultant is a subject matter expert responsible for complex scientific and technical solution scoping and design on the Benchling platform. Technical Solutions Consultants work collaboratively with the Benchling sales and professional services teams in a pre-sales capacity.
YOUR IMPACT
- You are the go-to expert for sales to position Benchling to technical customer stakeholders
- Prepare customers for success with effective requirement gathering and Benchling solution definition
- Enhance customer relationships by developing credibility for Benchling based on your strong technical and scientific background
- Be the customer's trusted advisor throughout the lifecycle of the pre-sales process
- Help customers drive growth through strong alignment of Benchling's offering with customer business needs
- Lead technical discussions in Benchling pre-sales engagements for integrations built on the developer platform
- Influence the Benchling product roadmap by communicating feature requests to the Benchling product team
ABOUT YOU
- Minimum 5+ years direct experience working with complex scientific software
- Self-motivated with a consistent track record in technical software sales or delivery
- Excellent at listening to others and expressing ideas in written and oral form
- Great at empathizing with scientists and can quickly understand complicated scientific concepts
- Curious, creative, and tenacious. Excited to collaborate with customers as a thought partner
- Comfortable working for a dynamic technical organization with a fast growing customer base
- Ability to travel 25-30% when it’s safe to do so
Must haves:
- Experience working with customer stakeholders to understand and document business requirements for software implementation
- Experience defining software system features or integrations
- Experience communicating customer business requirements to software developers
Nice to haves:
- Proficiency in Python or similar scripting language a plus
- Experience with relevant scientific/informatics software such as LIMS, ELN, MES, LES, analytical tools like Spotfire/Tableau, etc is desired but not required
- Prior experience in implementing and integrating scientific systems
- Advanced degree in a scientific discipline is a plus
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We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
Our leadership principles guide how all Benchlings can lead by example:
- Admit mistakes and shortcomings
- Deliver results
- Disagree and commit
- Obsess over customers
- Rely on work ethic
- Show empathy
- Recruit and develop the best
- Sweat the details
- Think and communicate clearly
- Unite around the mission
For applicants for U.S.-based roles only: All new hires in the United States are required to be fully vaccinated against COVID-19 and to provide proof of vaccination prior to their first day of employment. If you are unable to be vaccinated for medical or religious reasons, we will explore potential reasonable accommodations; however, Benchling may not be able to grant such accommodations in all cases if doing so would cause undue hardship.
If you are a Colorado resident: Please contact us by emailing [email protected] to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.