Technical Sales Support Specialist at Jack Henry & Associates (Atlanta, GA)

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At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

Our Gladiator services team is looking for a Technical Sales Support Specialist to ensure that our newly signed customers have a smooth and successful experience. This individual works closely with our sales, implementation, and billing teams to ensure that new contracts are set up accurately and orders completed successfully, serving as a crucial linchpin in the process. The ideal candidate brings a keen eye for process and detail and enjoys interfacing with a wide variety of Jack Henry business units, allowing us to deliver the top-notch service our customers have come to expect.

This position can be based out of any Jack Henry office or remotely from any US location. Salary range will be $55-80k, depending on candidate experience and geographic location.

What you'll be responsible for:
• Responsible for configuring systems for proposals by reviewing information from sales, configuring the networks, and putting networking information into proposals with appropriate pricing. • Works with Network Engineers to explain customer expectations based on contracts. • Takes the proposals to the contract stage. Makes changes to proposals based on negotiations between sales and the customers. • Responsible for resolving errors in proposals in a timely manner. • Responsible for order processing by proof reading and verifying proposals to meet customer and Jack Henry system requirements. • Coordinates internal and external activities required to maintain high quality, low cost system supported products and solutions. • Maintains knowledge of available product offerings, and vendors, as well as sources of detailed information in order to provide information to Jack Henry personnel during product and vendor evaluations, responds to requests for product information, and goes to a manager to see when alternative products and vendors are necessary. • Maintains the proposal and quoting system, standard service pricing, and standard procedure documents. • Responds to RFPs (Request for Proposals) and RFIs (Requests for Information) as required. • Participates in conference calls with sales reps and customers. • May perform other duties as assigned.

What you'll need to have:
• Must have a minimum of 3 years of experience in any of the following: contract administration, billing, IT support, or Salesforce. What would be nice for you to have:
• Bachelor's degree. • Excel pivot table experience. • Experience working with sales or implementation teams. • Cisco sales, A+, or other relevant certifications.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being. We demonstrate our commitment by offering benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business-and our society-stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.

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More Information on Jack Henry & Associates
Jack Henry & Associates operates in the Financial Services industry. The company is located in Monett, MO. Jack Henry & Associates was founded in 1976. It has 5854 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 30 open jobs at Jack Henry & Associates, click here.
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