We connect people with the brands they love. We work with enterprise customers to help them engage with consumers through the most personalized, innovative, and effective channel: mobile.

Vibes is looking for a strong problem solver with high technical ability to serve as a Mobile Engagement Manager.  This person will provide thought leadership on how our customers maximize their mobile engagement strategies using the Vibes platform.  The goal of the Mobile Engagement Manager is to guide them towards best-in-class mobile engagement execution and optimize our solutions.  The Mobile Engagement Manager will report directly to our Director, Mobile Engagement Services.   

The ideal candidate has a proven track record in SaaS, working with innovative technology and partnering with the customer on executing their technical mobile programs and integrations with ease.

Vibes cares about character and culture as much as competency. We strive to build a workplace where people are excited to come to work every day and feel empowered and motivated to do their best work.

Responsibilities:

• Responsible for customer technical thought leadership for complex mobile programs, platform education and campaign skills
• Assist Vibes’ internal team with communication and oversight for customer technical solutions, such as campaign setup, campaign analysis, reporting, system integrations and approvals
• Interface with Vibes’ Product and Engineering teams as our internal and external customer advocate to shape our product roadmap
• Serve as our customer thought leader in driving industry best practices at all levels of their mobile journey
• Guide and train our customers to get the most out of the Vibes platform
• Lead or participate in client meetings and sales process as a Vibes technical solution expert
• Partner with the Vibes Customer Strategy team for overall satisfaction, growth and retention of customer by assuring Value Realization and Customer Delight
• Optimize thought leadership by identifying opportunities to drive customer results and improve performance

Requirements

• 3-5 years’ experience in a technical role that required precision and strong attention to detail
• Experience in a fast-paced software company with platform knowledge
• Client-facing experience required  
• Exceptional project management skills
• Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
• Demonstrated ability to proactively manage simultaneous, complex projects/programs with minimal supervision
• Strong interest in technology
• Knowledgeable about analytics and proficiency in using data to make decisions and provide insights to customers
• Experience presenting strategic business proposals to senior leaders and/or executives
• Skilled in advising customers in product best practices and optimal technical solutions
• Excellent written and oral communication skills
• Passionate about making customers successful and invested in their questions and processes
• Unwavering optimism. Really, truly, we mean it!
• Resourceful and able to deal skillfully and promptly with new situations and difficulties
• Ability to accept constructive criticism and always willing to learn
• SQL experience a plus

Our Core Values:

• Respect, honesty, and integrity for all stakeholders     
• Always be learning
• Relentless focus on the customer                               
• Never be satisfied
• Create value                                                               
• Seek accountability and ownership

Vibes is an equal opportunity employer that encourages and fosters diversity in the workplace.  We offer a career building experience in a fast paced organization and industry. Please apply online at www.vibes.com