Technical Account Manager at Atlassian
GUIDE ATLASSIAN'S LARGEST CUSTOMERS TO BUILD AND DELIVER VALUE TO THEIR BUSINESS WITH ATLASSIAN'S PRODUCTS. ACT AS TECHNOLOGY AND PROCESS CHAMPION, DEMONSTRATING THOUGHT LEADERSHIP TO FRAME THE CUSTOMER'S STRATEGIC DIRECTION, AND THEN ORCHESTRATE ATLASSIAN'S CUSTOMER'S TEAM PAST THEIR HURDLES SO THEY MAY ACHIEVE THEIR DESIRED OUTCOME. DELIVER VALUE THROUGH PRESCRIPTIVE INSIGHTS AND METHODOLOGIES - WHETHER THE CUSTOMER IS ESTABLISHING AN AGILE PRODUCT DELIVERY METHODOLOGY, OPTIMIZING DEVELOPER TOOLS AUTOMATION, BUILDING NEW COLLABORATION COMMUNITIES, OR IMPROVING IT SERVICES. ACT AS CUSTOMER'S TRUSTED ADVISOR FROM ATLASSIAN TO ACCELERATE THE EFFECTIVENESS OF THEIR TEAMS WITH ATLASSIAN'S SOLUTIONS. CUT ACROSS MULTIPLE TECHNICAL DISCIPLINES AND CUSTOMER ROLES TO GUIDE THE IMPLEMENTATION, INTEGRATION, AND EXPANSION OF THE CUSTOMER'S ATLASSIAN STACK OF CONFLUENCE, JIRA SOFTWARE, JIRA SERVICE MANAGEMENT, AND DEVELOPER TOOLS. REACH INTO ALL PARTS OF ATLASSIAN TO CHAMPION THE USER'S CAUSE AND FACILITATE A DEEPER LEVEL OF ENGAGEMENT WITH THE CUSTOMER. ASSIST ATLASSIAN'S STRONGEST PROMOTERS SHOWCASE THEIR SUCCESSES TO THEIR PEERS, AND IN GROWING THE REACH OF OUR TECHNOLOGIES FOR NEW USE CASES AND MARKETS. WORK WITH ATLASSIAN PRODUCTS ACROSS INDUSTRY VERTICALS TO ACCOMMODATE ATLASSIAN'S DIVERSE CUSTOMER BASE WHICH INCLUDES: GOVERNMENT, AEROSPACE AND DEFENSE, FEDERAL AND PUBLIC SECTOR, FINANCIAL SERVICES, HEALTHCARE &LIFE SCIENCES, DIGITAL MEDIA, SERVICES, TRAVEL, ETC. STRIVE TO HELP ENTERPRISE CUSTOMERS IMPROVE THE BENEFITS OF THEIR ATLASSIAN INVESTMENT.
MASTER'S DEGREE IN COMPUTER SCIENCE, SOFTWARE ENGINEERING OR A RELATED TECHNICAL FIELD OF STUDY PLUS TWO (2) YEARS OF EXPERIENCE IN TECHNOLOGY CONSULTING AND SOFTWARE DEVELOPMENT CONFIGURATION TOOLING FOR LARGE SCALE ENTERPRISE CUSTOMERS INCLUDING EXPERIENCE WITH THREE OR MORE OF THE FOLLOWING: DEVOPS AND AUTOMATION, CONTINUOUS INTEGRATION, AGILE DEVELOPMENT, REAL-TIME COLLABORATION, OR IT SERVICE MANAGEMENT.
BACHELOR'S DEGREE IN COMPUTER SCIENCE, SOFTWARE ENGINEERING OR A RELATED TECHNICAL FIELD OF STUDY PLUS FIVE (5) YEARS OF EXPERIENCE IN TECHNOLOGY CONSULTING AND SOFTWARE DEVELOPMENT CONFIGURATION TOOLING FOR LARGE SCALE ENTERPRISE CUSTOMERS INCLUDING EXPERIENCE WITH THREE OR MORE OF THE FOLLOWING: DEVOPS AND AUTOMATION, CONTINUOUS INTEGRATION, AGILE DEVELOPMENT, REAL-TIME COLLABORATION, OR IT SERVICE MANAGEMENT.
MUST PASS TECHNICAL INTERVIEW.
More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Creating software that empowers everyone from small startups to the who's who of tech is why we're here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned-collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we're looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we're committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team .
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
If your experience looks a little different from what we've identified and you think you can rock the role, we'd love to learn more about you.
Learn more about Atlassian's culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub .
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.