Technical Account Manager at Acquia

| Remote
Sorry, this job was removed at 3:32 p.m. (CST) on Thursday, October 14, 2021
Find out who's hiring in Nationwide.
See all Sales jobs in Nationwide
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!

Summary:

We’re looking for hardworking technical leads, TAMs or architects to bring into the emerging Digital Experience Platform (DXP) industry to advise our growing customer base.

Pivoting on your experience in digital delivery, you’ll be a catalyst for our high-value customers; from global sporting events, international news, media, healthcare and more.

As a Technical Account Manager at Acquia, you’ll have the opportunity to work across multiple accounts, technologies, projects and potentially countries; expediting your own growth and cross-pollinating solved problems between customers. You’ll work with our customers and build strong relationships with them.

You’ll be a part of a global Technical Account Management & Marketing Consultancy team who provide advice and guidance to customers. You’ll work with a small team working to make your customers successful.

We’ll provide training on our DXP offering, including CDN, WAF, DAM, Personalization, Content Syndication, Customer Data Platform (CDP), NodeJs, WCM (Drupal), Multisite and Marketing Automation.

The Consultancy:
  • Listen to customers. Identify their business drivers.
  • Build platform strategies to achieve customer business goals.
  • Consult on a wide variety of technical and strategic topics, including standard methodologies and delivery strategies with Acquia products, including cloud hosting.
  • Identify business risks and technical solutions to mitigate them.
  • Connect customers with other subject matter specialists within Acquia.
  • Connect with customers with clarity and courtesy – verbally and in writing.
  • Work with customers across media such as video calls, phone conferences, email, chat.
  • Efficiently balance multiple requests from multiple customers.
  • Collaborate with other team members on technical and customer service challenges.
Your Character:
  • You’re naturally motivated to resolve hard problems. You can jump in and own it.
  • You give back more. You find ways to build and grow customers and colleagues.
  • You’re autonomous and driven; committed to awesome.
  • You do the right thing for your customer and by your colleagues.
  • You dare to be different. You can think differently and be willing to act on it.
Your Unique Skills:
  • You can communicate with partners across the business at different levels (e.g. developer vs a head of digital).
  • You have a developer background with WCM/CMS or have prior TAM experience.
  • You can provide excellent customer service.
  • When problem-solving, you can go down-the-rabbit-hole quickly and are comfortable under pressure to produce next steps.
  • You’re driven more by a systematic or scientific approach than instinct or intuition.
  • You can use data and insight to drive customer decision making.
  • Ability to efficiently prioritize a large number of competing requests
  • Performs work with (internal and external) customer happiness in mind, while not compromising the integrity of the work
  • Excellent interpersonal, team cooperation, and communication skills
  • Listens and probes to understand, diagnose and understand what matters most to others. Values the input and insights of others.
Your Experience
  • You’ve learned from failure and thrive with feedback.
  • You’ve contributed to open source projects and participated in open source communities.
  • You’ve led a delivery team, architected a solution or are an SME in a specific field.
  • You’ve had exposure to enterprise or government delivery environments.
Acquia is proud to provide best-in-class benefits offerings to our employees and their families in maintaining both a healthy body and a healthy mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Interested residents of Colorado may contact [email protected] as it relates to regulation C.R.S. § 8-5-201. Information regarding benefits are linked here.


Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SymfonyFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • DrupalCMS

An Insider's view of Acquia

What are some social events your company does?

For the past five years, the Boston office has partnered with the Wonderfund (www.wonderfundma.org) to pair Acquians with the holiday wish lists of local children. We sponsored 250 kids in 2019 and look forward to continuing our partnership in 2020!

Amy H.

Senior Talent Operations Partner

What projects are you most excited about?

There are a number of different projects we are always working on from maintenance and performance optimizations to new customer features. For me, the most exciting and rewarding projects are where we release a piece of functionality that excites and delights our customers and makes their jobs easier.

Rok

Senior Director, Engineering

How does the company support your career growth?

Our culture of continuous, lifelong learning allows every Acquian opportunities to learn, stretch and grow. With support and coaching from their managers and Global Learning Programs, Acquians have access to a robust online learning platform, a mentor program, and more. Every day offers the opportunity to take on unique challenges.

Amy P.

Senior Director, Global Talent Development

How do you empower your team to be more creative?

The trick to empowering creativity is encouraging frequent communication and iteration. Embrace behaviors, not platitudes, that remind the team there is no such thing as failure. Embed creativity and make it more than a tagline. Show that nothing is unsalvageable; focus on ‘why’ things occurred, and make everything a learning opportunity.

Brian

Manager, User Experience Research

How do your team's ideas influence the company's direction?

We are able to influence how content is delivered and monetized by global businesses in 2 ways. Acquia's founder created Drupal, the leading open source CMS in the world and we are proud of our close relationship with the Drupal community. We have also pivoted towards DXP capabilities and offer a full suite of solutions to our customers.

Charley D.

Vice President, Products

What are Acquia Perks + Benefits

Acquia Benefits Overview

Work/life balance is important to us. Employees take time off when they need it, and come back to work feeling refreshed. We offer up to 13 weeks of maternity and six weeks of paternity, partner and adoption leave, all paid at 100 percent. Our returning-parent transition program allows new parents to ease back into work. Office amenities include snacks and beverages, common areas, a game room, Friday afternoon Happy Hour, and Mac computers.

Culture
Volunteer in local community
In Boston, Acquia has partnered with Cradles to Crayons, Pine Street Inn, Wonderfund, TUGG (Tech Gives Back), Bow Market, Horizons for Homeless Children, and the Maurice J. Tobin School in Roxbury.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Acquia offers various trainings via our company-wide online learning program (Acquia Academy).
Diversity Employee Resource Groups
Acquia has both Black Employee and Pride Resource Groups.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Acquia has a 'take it when you need it' PTO policy.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks
More Jobs at Acquia29 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Marketing
Operations
Project Mgmt
Sales
Design + UX
new
Boston, MA
Operations
new
Remote
Sales
new
Boston, MA
Project Mgmt
new
Boston, MA
Data + Analytics
new
Boston, MA
Data + Analytics
new
Remote
Project Mgmt
new
Remote
Developer
new
Boston, MA
Sales
new
Boston, MA
Marketing
new
Boston, MA
Operations
new
Remote
Sales
new
Boston, MA
Sales
new
Remote
Marketing
new
Boston, MA
Sales
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Marketing
new
Boston, MA
Project Mgmt
new
Remote
Developer
new
Remote
Developer
new
Remote
Sales
new
Boston, MA
Finance
new
Boston, MA
Sales
new
Boston, MA
Project Mgmt
new
Remote
Finance
new
Boston, MA
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Acquia's full profileSee more Acquia jobs