Digital Turbine
Awarded Best Places to Work in Austin, Los Angeles, New York, San Francisco, Seattle and Washington DC by Built In!
Hybrid

Technical Account Manager

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Employer Provided Salary: $70,000-$100,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

At Digital Turbine, we make mobile advertising experiences more meaningful and rewarding for users, app publishers, and advertisers - intelligently connecting people in more ways, across more devices. We provide app publishers and advertisers with powerful ads and experiences that captivate consumers, fuel performance, and help telecoms and OEMs supercharge awareness, acquisition, and monetization. In a rapidly evolving industry, we are constantly innovating and creating better paths of discovery to connect consumers, publishers, and advertisers across the mobile ecosystem.
We're seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for troubleshooting technical issues, and providing best-in-class support to internal account management teams as well as to our customers. This is a critical role that requires both technical expertise and outstanding communication skills. You should be able to understand technical details and requirements and explain to a non-technical audience.
If you're passionate about and have a proven track record of delivering exceptional customer service for a technical product, we want to hear from you!
About the Role:

    • Level 1 and 2 technical support for performance-based user acquisition campaigns
    • Manage tickets and escalations from customer-facing teams while upholding SLA standards
    • Coordinate with Engineering and Product and other internal partners on bug fixes and product updates
    • Monitor alerts on platform for revenue impacting KPIs (campaign CVRs, attribution rates, error codes)
    • Help integrate and maintain connections with partner platforms (OEMs, telcos, MMPs, Supply Side and Demand Side partners)
    • Troubleshoot discrepancies in reporting between integrated partners
    • End to end validation testing on device for ad experiences


About You

    • 4+ years of recent, relevant experience as a Technical Account Manager or related role
    • Solid technical background with hands-on experience in digital technologies
    • An ability to grasp customers' needs and suggest timely solutions
    • Excellent verbal and written communication skills
    • Strong analytical and problem-solving skills
    • Comfortable with data analysis for reporting, large data sets, and data manipulation
    • Bachelor's Degree (or equivalent work experience)


About Digital Turbine:
Digital Turbine (NASDAQ: APPS) powers superior mobile consumer experiences and results for the world's leading telcos, advertisers and publishers. Our end-to-end platform uniquely simplifies the ability to supercharge awareness, acquisition and monetization - connecting our partners to more consumers, in more ways, across more devices.
The company is headquartered in Austin, Texas, with global offices in New York, Los Angeles, San Francisco, London, Berlin, Singapore, Tel Aviv, and other cities serving top agency, app developer, and advertising markets. Listed on Deloitte Technology Fast 500 for six consecutive years since 2015 and winner of Austin Chamber of Commerce's Company Culture in 2020.
Digital Turbine is an equal opportunity employer committed to building a diverse and inclusive team. We welcome people of different backgrounds, experiences, abilities, and perspectives. We embed diversity in our mindset, products, and teams to empower an inclusive, equitable, and culturally fluent environment. Building this culture within our teams makes us better collaborators and partners, driving better outcomes.
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What are Digital Turbine Perks + Benefits

Digital Turbine Benefits Overview

We know how important it is to reward our teams for the hard work and results they bring to the business, that’s why we offer great benefits and a total rewards program tailored to our employees around the world.

Total Rewards
This includes base salary, bonus or commission structure based on your role, top notch benefits and equity for EVERY employee in the company.

Flexible & Casual Environment
We hustle, we work hard, and we believe in freedom. We know life doesn’t happen on a fixed schedule, so we offer flexible hours to work when and how it’s best for you.

Comprehensive Coverage
Full medical, dental and vision coverage is provided as well as insurance on group, life, dependent and business travel.

Stock Options
We want EVERY employee to be a shareholder in Digital Turbine. Every new employee is granted stock options when they join the company and is eligible for discretionary option grants based on their performance.

Time Off
We want you to make the best decisions for your time and believe you should take time off when you need it. We offer unlimited vacation, parental leave, and a fully paid 12-week short-term disability.

Time Together
From tacos on Mondays to beer on Fridays, the company regularly takes breaks to gab and grab food. Each site has its own locally-inspired perks to keep our teams connected and having fun.

Culture
Volunteer in local community
Our Digital Turbine Gives Back program focuses on creating measurable and substantial impact to the local community, nonprofits and employees ​
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
We actively foster & grow a safe learning environment for DT employees to engage in meaningful interactions that challenge us to break down barriers and inherent beliefs.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
We want EVERY employee to be a shareholder. Every new employee is granted stock options upon joining Digital Turbine and is eligible for discretionary option grants based on their performance.
Employee stock purchase plan
Everyone is granted stock options when they join the company.
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Free snacks and drinks
Some meals provided
Fridays we cater meals and teams regularly breaks to gab and grab food.
Company-sponsored happy hours
We host beer Fridays and celebrate wins together.
Onsite office parking
Pet friendly
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Everyone has access to the LinkedIn Learning Platform, which provides a variety of video courses with different learning paths.
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available

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