Technical Account Manager at EDB (Remote)

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The world loves Postgres. If you work with developers or data scientists or anyone wrangling data, you’ll probably see a sticker with the tusks and trunk of the Postgres elephant on the lid of a nearby laptop. EDB has a lot to do with that.

We’ve been major contributors to Postgres since the beginning, and we are proud to call thousands of boundary pushing customers our partners. Proud though we are, we are not resting on our laurels. There’s plenty of work to do. The good news is that everything we do will impact Postgres, which is to say that it will impact the world. No pressure.

EDB is hiring Technical Account Managers (TAM) for North America. The TAM is responsible for building and maintaining post-sales relationships with EDB’s largest and most complex customers. These customers are typically large accounts adopting Postgres across their data-centers. The TAM serves as a trusted advisor to ensure successful implementations and as an account manager to ensure that the customers become a positive reference and continue their standardization on Postgres technology. The TAM is also the customer's single point of contact into all technical areas of EDB. As such, the TAM’s technical abilities are critical in identifying solutions, troubleshooting issues, and answering technical questions as they arise.

TAMs are focused on expanding the use of Postgres in their customer’s organizations. They are acting in a consultative capacity. 

TAMs report to the Director of Technical Account Management.

The responsibilities of the TAM will include:

  • Close technical engagement with several large EDB customers
  • Establish a close working relationship with the customers’ technical leadership team
  • Help EDB customers maximize the value of their Postgres investment
  • Assist EDB customers develop and deploy Postgres proliferation strategies 
  • Provide technical leadership for the customer's major Postgres initiatives (This may include solutions consulting, architecture leadership and project management)
  • Coordinate the interaction between EDB’s technical teams, such as Professional Services, Technical Support, DBA Services and Engineering, and the customer’s IT team
  • Maintain current functional and technical knowledge of the entire EDB product line
  • Provide clear and constructive product feedback to EDB’s product management teams based on customer requirements
  • Help to document best practices in developing and deploying EDB solutions
  • Function as a front-line technical resource for "best practice" and informal customer questions
  • Act as the liaison with the customers’ ISV partners
  • Travel is required up to 10% percent of the time, including limited international travel (once it’s deemed safe to do so) 

Qualifications:

  • Demonstrated ability in customer-facing positions, preferably as a professional services consultant
  • At least five years of hands-on experience with Postgres, Oracle, DB2 or MS SQL Server; professional certifications in any of the relational databases are desirable
  • Advanced technical skills, specifically in data management platforms, operating systems, cloud technologies, and technical architecture
  • Excellent analytical skills regarding technical and project management issues
  • Well-developed organizational skills with an ability to manage competing client demands
  • Excellent communications and interpersonal skills, including ability to interact and communicate with CxO level personnel
  • B.S./B.A./M.S. degree or equivalent technical training or industry experience preferred
  • The TAM is expected to complete the EDB Postgres Professional Certification level within 6 months, and stay current in all EDB training and certification programs at all times

#LI-Remote

We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply!

EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity.

Our US benefits package is listed here - additional benefits packages available upon request 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • PostgreSQLDatabases
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • WordpressCMS

An Insider's view of EDB

What projects are you most excited about?

EDB really cares about their employees, and being a part of the team that brings that caring directly to the people, is what makes me most excited. Seeing my colleagues benefit from programs that help with our new workplace demands is very rewarding, and keeps me motivated to constantly improve our culture.

Lauren

HR Generalist

What makes someone successful on your team?

To be successful on the Product Management team at EDB, you should love data-driven analysis, have a customer focus and understand the broader competitive landscape. You should also love to collaborate, negotiate and prioritize with multiple teams to create a shared product vision.

Aislinn

Principal Product Manager

What are EDB Perks + Benefits

EDB Benefits Overview

We offer generous benefits and are always looking innovative ways to support our employees.

Culture
Partners with Nonprofits
We donate to NAACP LDF, Black Lives Matter, Amnesty International and Project Citizenship. We also donate to local children's charities in our community.
Friends outside of work
Eat lunch together
Intracompany committees
We hold All-Hands meeting twice per quarter and we host monthly luncheons when we're in the office.
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
We have a competitive monthly premium and will pay the second half of the deductible.
Life Insurance
Guaranteed up to 2x your annual earnings up to $375,000
Wellness Programs
We've partnered with Modern Health, an online platform that offers mental health resources, financial wellness and professional coaching. We also have every 3rd Friday off for a Wellness Day.
Onsite Gym
Team workouts
Teams go to workout classes together and follow each other on Peloton!
Mental Health Benefits
We provide Employee Assistance Programs.
Retirement & Stock Options Benefits
401(K)
Performance Bonus
All employees are eligible for an annual performance based bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
We offer dependent care accounts to pay childcare costs pre-tax.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Our CEO regularly holds a book reading session for the children of EDB staff as well as other family oriented events.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
We have cold brew and kombucha on tap!
Parking
Fitness Subsidies
Up to $150
Home Office Stipend for Remote Employees
All employees will receive a $500 work from home stipend
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Online course subscriptions available

Additional Perks + Benefits

Our leadership team is truly dedicated to taking care of our employees.

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