Technical Account Manager at New Relic (Atlanta, GA)

| Atlanta, GA
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This role is part of the Global Technical Hub team within the global Customer Adoption Group and the Technical Account Manager (TAM) will engage with our customers on a technical level while running the lifecycle of success for them. The TAM is accountable for the success, maturity, and adoption of the customer!This person will build a technical advisor relationship with various customers across different industries. They'll proactively conceptualize creative solutions to meet customers' demands and partner collaboratively with our Success, Support, Data, Product, and Engineering teams, plus Partners to facilitate the creation of the customer's needs within the product. The role will be accountable for functioning as the crucial link between our customers and the organization to lead all aspects of the structure and cadence of implementations!
What you'll do

  • Responsible for customer quick start outreach in the first 90 days
  • Understand customer's product architecture, their objectives and current state of observability.
  • Help guide customers to implement and map New Relic solutions to their business and technical requirements.
  • Drive progress in maturing through Customer's Observability life cycle.
  • Proactively suggest improvements that would give customers better insight into their systems or a better understanding of their data.
  • Help customers overcome technical issues by troubleshooting and in-depth analysis.
  • Hands-on technical abilities to help the customer with: installations, configurations, creating custom dashboards, custom queries, set-up alerts/AIOps, and deployment automation.
  • Help engage strategic partners with customers wherever feasible to meet success objectives.

This role requires

  • 2+ years of professional experience in a similar field - Technical Account Management, Presales or Solution Architecture strongly preferred
  • Cloud platform experience, such as AWS, Azure, or Cloud Foundry
  • Knowledge of, or hands-on experience working with basic understanding of programming languages and containerized architecture experience such as Docker, Kubernetes, OpenShift, etc.
  • Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs. Understanding of microservice architecture and DevOps practices. Contribute to internal roadmap sessions to translate them into project plans and timelines.
  • Proactively handle customer expectations and lead all aspects of customer communications during implementation.
  • Project Management skills to track, manage and drive customers to agreed-upon timeline with the agreed-upon resources
  • Ability to adapt to new tools fast (eg. Asana, SalesForce, data-lakes, etc.)

Bonus points if you have

  • Advanced level of proficiency with Observability tools (e.g. New Relic, Sumologic, Data Dog, ELK, Prometheus, Splunk, Grafana, etc.)and keep up to date on Customer Success standard methodologies, systems, and trends.

td {border: 1px solid #ccc;}br {mso-data-placement:same-cell;} We're looking for bold and passionate people to be a part of our mission to create more perfect software. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.
We believe in empowering all Relics to achieve professional, and business success through a workforce model called Flex First . The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.
Read more about Flex First and New Relic's vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic.
Our hiring process Please note that visa sponsorship is not available for this position.In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers' means that a criminal background check is required to join New Relic.We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance . Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.New Relic is an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.Interested in the details of our privacy policy? Read more here . #LI-MM1 This field has no functionality and it was added so that we could display the separator above

More Information on New Relic
New Relic operates in the Software industry. The company is located in San Francisco, CA, Portland, OR and Atlanta, GA. New Relic was founded in 2008. It has 2102 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 30 open jobs at New Relic, click here.
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