Technical Account Manager (TAM)

What you will do

Technical Account Managers (TAM) are responsible for ensuring all customers projects are created, delivered, and supported in a timely manner that optimizes the customer experience. This includes working with the Sales, Subject Matter Expert and Product Manager teams to develop scopes of work, travel to interface with clients to gather specific job requirements, work with internal resources to develop the solutions (Implementation, BI and Dev), present solution to the clients while providing training on the intelliSPEC platform and provide support during projects and after. TAM will be responsible for conducting post mortem meetings with the client, sales and SME's to help increase client retention and to seek out new opportunities.

TAM will be responsible for tracking and managing licensing agreements with clients to ensure invoices are created and sent to finance in a timely manager.

What is intelliSPEC?

intelliSPEC DDMS is an innovative and intelligent mobile solution designed for heavy industrial applications to optimize and improve the integration of reliable, efficient, and consistent data required to carry out sustainable data management programs. Clients that implement intelliSPEC can reduce the number of internal systems allowing improved ease of use for employees and management for organized and secure record keeping.

Perks

• Paid time off and Holidays
• Health, Dental, and Vision Benefits
• Company Match 401K
• Company Paid Life Insurance
• Company Paid Short Disability
• Company Paid Long Term Disability
• 100% support from us in helping you grow your skills and mastering your craft!

What we expect

We will teach our Technical Account Managers to know and understand our software intelliSPEC well enough to provide technical support and training to customers, both external and internal. The TAM will be able to help customers plan and understand the best ways to utilize intelliSPEC to meet customer business needs and plans. The TAM role is to not be focused on making sales, rather it is to focus on educating their customer on the flexibility and capabilities of IintelliSPEC so customers are encouraged to continue using PK services. The TAM is expected to possess fantastic interpersonal skills and be a strong leader and representing PK in a positive light. The TAM is expected to be highly organized, have good time management skills and be an excellent communicator both orally and in writing.

Travel will vary but will be nominally 30% of the year.

Who you are

You want to work on challenging problems with smart people. You're someone who could get positions at most companies, but you're looking for the perfect role that has great leadership, a roster of top talent, game-changing product vision, and a work hard/play hard company culture.

Some of the things you will do

• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to track progress
• Use appropriate verification techniques to manage changes in project scope, schedule and costs
• Measure project performance using appropriate systems, tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with clients
• Create and maintain comprehensive project documentation
• Post-project, continue involvement with the sales and support teams to ensure the solution continues to meet customer expectations

Ideal Candidate

• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multi-tasking
• Working knowledge of Microsoft Office Suite

If this sounds good to you then come join us! "APPLY TODAY"

While we truly appreciate your interest and would love the ability to follow up on every resume received, we unfortunately can't. If the hiring manager thinks your skills and experience might be a match for the role we will definitely be in touch!

We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity