About the Account Manager position

We are looking for a Technical Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities.

***The ideal candidate will have some technical background in order to be able to quote new sales in hardware and technology.

Why Work at Micro Doctor?

Are you an IT Support professional, bored with the day-to-day routine and hierarchy of most corporate environments? We offer an alternative. Micro Doctor is the area’s largest and most experienced IT firm, with a consistent growth history and a financially stable small business environment where your work really does matter and you are appreciated. We have a fun office culture and a great team to support you.

Check us out if you:

… want to join the best Computer Services and Network Support company in Ohio, and enjoy an awesome company culture with friendly co-workers that focus on success for the entire team. … are interested in working at an outstanding northwest suburban location that offers comfortable working conditions and a casual environment. … want to develop a strong sense of accomplishment and the feeling that what you do really matters! … are looking for a competitive compensation structure that rewards top performers. … are a key contributor that enjoys being rewarded for your effort!!

We have strategic relationships with the best industry manufacturers, vendors, and distributors, such as Allworx, HP, SonicWALL, and Microsoft; providing you all the tools, products, services, and training options required to get the job done right the first time! Since 1989, Micro Doctor Inc. has been a leading provider of Technology Solutions and Services in Northeast Ohio and surrounding areas. We are searching for energetic, professional individuals with certified technical and professional backgrounds, who possess superior customer service and support skills.

Account Manager responsibilities are:

• Acting as a communication hub for clients/customers

• Building long-term rapport with customers

• Being able to negotiate contracts effectively

• Resolving customer disputes and attending to inquiries

• Providing reports on account

• Finding opportunities to assist with the growth of the company

• Developing ideas/strategies to help build a good relationship with clients

• Quoting new sales to clients that are being managed

Account Manager requirements are:

• Experience as an Account Manager or related profession

• Excellent communication skills

• Familiar with Connectwise and Quotewerks

• Knowledgeable about delivering solutions based on customer needs

• Ability to manage multiple projects

• Excellent negotiation and leadership skills

• Benefits

  Competitive wages

  Employee Recognition Bonuses & Incentives

  Sales Commissions

  Tuition Co-op Training Programs

  Corporate Apparel

  Discounted Hardware Purchase Program

  401K Program

  Medical Benefits

  Employee Outings

  Annual Holiday Party and Bonuses