Conversica is the pioneer and leading provider of Intelligent Virtual Assistants helping organizations attract, acquire and grow customers at scale. Conversica Intelligent Virtual Assistants are AI-powered, SaaS-based software applications that serve as virtual team members and autonomously engage contacts, prospects, customers, or partners in personalized human-like, two-way interactions to drive towards the next best action across the customer revenue lifecycle; whether that’s scheduling a sales meeting, gauging interest to buy additional products or services, or politely but persistently collecting overdue payments.

Reaching out to over 100 million people on behalf of thousands of companies, Conversica Intelligent Virtual Assistants are built on a proven and patented intelligent automation platform integrating natural language understanding (NLU), natural language generation (NLG), autonomous action chains and deep learning capabilities that engage prospects over multiple communication channels and in multiple languages. 

Winning multiple awards including Inc. 5000 fastest growing companies and recognized by Gartner as a Cool Vendor, Conversica is a portfolio company of Providence Equity, Kennet Partners and Toba Capital and is headquartered in Foster City, California in Silicon Valley with additional US offices in Seattle and Bellingham, Washington.

We’re seeking a Technical Account Manager (TAM) to enable our customers to maximize the full value of the Conversica SaaS service through its integration with Salesforce and other CRMs. The TAM will be responsible for providing technical support during the sales cycle, leading the integration and onboarding of new customers and providing ongoing technical support to existing customers. This individual must be comfortable advising a variety of mid-size customers from a wide range of industries. They will build and maintain strong relationships with multiple roles within their assigned customers, including senior executives, Salesforce administrators, and inside sales/marketing managers. Prior experience with Salesforce and marketing automation (MarTech) systems is preferred.

This position is based remotely with a preferred location in Seattle or Bellingham, Washington or Portland, Oregon.

Responsibilities

• Configure and onboard new customers to the Conversica platform
• Lead Conversica integrations with modern CRM and Marketing Systems including Salesforce, HubSpot, Dynamics, Eloqua, and Marketo, and Dealer Management Systems such as DealerSocket, ELEAD1ONE, and AutoLoop XRM.
• Support the sales team with the technical aspects of the sales process, including by conducting technical integration demos, answering technical questions, and solution design.
• Be the customer-facing “product expert”
• Develop trusted advisor relationships with customers’ technical staff, managers and executive sponsors
• Provide Tier-3 technical support to customers
• Serve as a customer advocate including collecting customer feedback on product needs, understanding customer and industry trends, and articulating those to Product Management
• Maintain an understanding of open requests for customers to ensure efficiency
• Work with internal teams to resolve customers’ technical issues

Qualifications

• Critical thinker and skilled problem solver who can troubleshoot technical issues to determine the optimal path to resolution; curious to explore!
• At least 2 years of relevant work experience, including technical account management, technical product support, software development, OR sales engineering to enterprise customers
• Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience preferred
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty
• Strong interpersonal skills and experience initiating and building strong relationships
• Excellent individual and group presentation, written, and oral communication skills
• Strong organizational and time management skills with the ability to manage multiple projects simultaneously
• Strong track record of being able to manage multiple customers and cases
• Professional demeanor, able to manage situations of high stress
• Experience working with Salesforce is a plus

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Conversica is an equal opportunity employer and values diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.

Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Conversica does not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or company that does not have a signed agreement with Conversica.