Technical Account Manager (Remote, US) at Bombora

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Bombora provides a global B2B intent platform powered by the world’s largest publisher data co-op. Our data allows sales teams to base their actions on the knowledge of which companies are in-market for their products and empowers marketing teams to practice #SustainableMarketing. We process billions of content interactions daily to detect intent signals from companies around the world.

Bombora is growing and we need you to help us succeed!

You are an exceptional, customer-obsessed account management professional who wants to help customers do amazing things and extract tremendous ROI from the Bombora Data products.  If you thrive amidst the challenges of a fast-paced, startup and possess a natural bent towards innovation, relationship management (both on an internal company level and external client level), provide obsessive service to our customers

Bombora’s Technical Account Managers (TAM) serve as trusted advisors to our highest value accounts. The TAM role serves a unique role as they will actively align with sales, customer success, product, engineering, and support.  They play an essential part in developing customer relationships and driving progress that aligns with customers’ key technical goals and needs..

Bomborians value putting people first, giving people the ability to grow themselves here, and believe flexibility is key in the progression of our company. We are looking for a hardworking, action-oriented person who is mentally agile and ready to jump in and impact the team.  

As a Technical Account Manager at Bombora you are skilled in expanding and maturing with customer interactions, specifically through technical expertise. You understand that relationships are essential and are enthusiastic about opportunities to engage early and often, both internally and externally. TAMs are responsible for developing and executing a customer strategy critical for the health of the solution stack, driving adoption and usage, risk mitigation, and alignment across Customer executives and senior-level decision-makers.

You will…

  • Establish clear communication across Customer operational areas. 
  • Provide a clear vision for how our customers will achieve their goals using our data via integrations, visualization tools, API’s, etc.
  • Maintain regular and appropriate governance with both internal and external executive teams. 
  • Ensure alignment and transparency, facilitating and reporting on overall engagement status and outcomes to ensure customers realize the full value of Bombora
  • Define engagement strategies for key personas
  • Own escalation and identify areas for improvement, innovation, influence roadmap, and streamline processes
  • Guide and advise the customer and other internal teams - serve as the liaison both internally and externally.
  • Identify pain points and areas where training is required and deliver thought leadership
  • Own cadence calls, assist in executive business reviews 
  • Influence adoption of Bombora products and services to drive ARR 

You have…

  • 2+ years of experience in consultative, customer support, customer success, and/or related roles in marketing technology.
  • Experience working with integrations (for example, Salesforce, HubSpot, Marketo) and data ingestion methods in a technical aspect.
  • Customer-centric mindset
  • Strong technical, analytic, and problem-solving skills
  • Ability and track record of leading Technical Health Reviews and providing relevant technical recommendations on solutions and enhancements specifics to customers’ business needs.
  • Action-oriented and looking for a fast-paced environment
  • Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
  • Familiarity working with customers of all sizes, especially large, complex enterprise organizations
  • Intense level of urgency, organization, and prioritization skills
  • Exceptional verbal, written, organizational, presentation, and communications skills
  • Strong judgment and attention to detail
  • Team player but also a self-starter

Perks and Benefits

  • Health / Dental / Vision
  • Flexible Spending / Health Spending Accounts
  • Unlimited Vacation / Paid Holidays / Summer Fridays
  • Education / Tuition Assistance / Annual Learning Stipend
  • 401K / Match
  • Generous Parental Leave (16 weeks primary/12 secondary)
  • Commuter Benefits
  • On Demand Learning (Udemy)
  • Team Lunches / Outings / Events (Yes! We found a way to do virtually!)
  • Offices (for when you want one)

Compensation Package

  • The salary range for this position is $70,000.00 base plus bonus target $10,000.00. Actual compensation may vary and will be based on a candidate’s qualifications, skills, experience, and location.
  • Equity



At Bombora, we embrace diversity because it breeds innovation. Bombora is an equal opportunity employer and participates in E-Verify. Employment offers are contingent upon the completion of successful background checks.



 #BI-Remote 


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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • FluxLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • CakePHPFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases

An Insider's view of Bombora

What’s the vibe like in the office?

The Bombora offices are upbeat and energetic. Throughout the day you’ll find people collaborating on new projects, chatting on walks between meetings, or participating in the various pool and ping pong tournaments. I love being able to come into an office where the people are friendly and collaboration happens organically every day.

Amanda

Senior Product Manager

What does your typical day look like?

A typical day usually consists of attending our daily stand-ups, whiteboarding/collaborating with other software engineers on items that are in our current sprint/backlog, and coding either independently or through pair programming with others.

Brian Ly

Software Engineer I

How does the company support your career growth?

Bombora supports my career growth by giving me the resources and tools to hone my skills through online courses, great leadership, and financial support for attending conventions. My opinions are always taken into consideration when determining the actions that need to take place in order to reach my goals.

Kyle

Test Automation Engineer II

How do you make yourself accessible to the rest of the team?

My door is always open to all Bommies for frank and discrete discussions ranging from professional to personal. This has been particularly helpful for giving my diverse team a safe place to share their concerns in 2020 regarding the pandemic, racial justice and politics. I also book virtual brunch with members of other teams just to chat!

Havona

General Counsel & Chief Privacy Officer

What projects are you most excited about?

I’m currently looking forward to quite a few product roadmap advancements on the horizon. Jonathon (VP PM) has been an amazing addition and believes that customer feedback is extremely valuable. He has a data driven approach to his views on the future of intent data and it’s easy to get behind his vision.

Jen

Customer Success Manager

What are Bombora Perks + Benefits

Bombora Benefits Overview

Unlimited PTO, Medical, dental, vision, life; 401k Plan with match; Flexible Spending and Dependent Care; Commuter Benefits; Long and Short-term Disability; Paid Parental leave; Tuition reimbursement; monthly lunches

Culture
Volunteer in local community
Partners with Nonprofits
Bombora is proud to work with Non Profits that give back to the environment, like Surfrider and Keep Tahoe Blue.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Training is delivered by our in house employee resource group focused on equality and inclusion.
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
All employees receive stock options!
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

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