Technical Account Manager II at Modivcare (Remote)

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POSITION SUMMARY
The Technical Account Manager (TAM) role is responsible for managing all aspects of the ModivCare / Client relationship as related to the Data Management portfolio of implementations, initiatives, projects, and deliverables. The position will support one or more large clients with an additional 20 to 30 small clients. The position will be a primary client point of contact and will partner with and support ModivCare's internal Account Management organization ensuring ModivCare is compliant to commitments and deliverables. Success in this role is dependent upon the creation and ongoing care of relationships with key client resources.
The position will demonstrate in depth knowledge of Data Management processes and deliverables and work with the client to ensure the correct solution is provided for each client request. The position will need to become familiar with healthcare and transportation data sets, ModivCare platform capabilities and workflow, as well as ModivCare technology offerings like LCAD, Circulation, Tableau, Business Objects, etc.
The role will require solid project management skills in support of the management of a large volume project portfolio (10 to 20 projects) for a given client. The position must be comfortable speaking to all levels of internal and client stakeholders including executive management and individual technical contributors. The position will be responsible for defining, enhancing, and following the Data Management project delivery process.
ESSENTIAL FUNCTIONS
  • Timely, clear, and meaningful daily management and communication of client project portfolio lifecycle (request through delivery)
  • Ability to translate and facilitate client requests into clear and appropriate solutions leveraging appropriate Data Management resources
  • Ability to manage the delivery of multiple concurrent time sensitive initiatives
  • Ability to hold dependent organizations and resources, both internal and external, accountable to initiative supporting deliverables
  • Contribution to and ongoing improvements of Data Management delivery processes
  • Proactive management of client relationship and expectations partnering with Account Management organization
  • Build and grow relationships across internal and client stakeholders
  • Ability to support national (multiple time zone) client relationships

POSITION QUALIFICATIONS
  • Analytical Skills - Strong ability to use thinking and reasoning to solve a problem
  • Communication, Oral - Excellent ability to communicate effectively with others using the spoken word
  • Communication, Written - Excellent ability to communicate in writing, clearly and concisely
  • Customer Oriented - Excellent ability to take care of the customers' needs while following company procedures
  • Decision Making - Ability to make critical decisions while following company procedures
  • Interpersonal - Ability to get along well with a variety of personalities and individuals
  • Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions
  • Management Skills - Excellent ability to organize, direct, and prepare oneself for meetings and calls, and to effectively supervise others
  • Problem Solving - Excellent ability to find a solution for or to deal proactively with work-related problems
  • Relationship Building - Ability to effectively build relationships with customers and co-workers
  • Working Under Pressure - Driven ability to complete assigned tasks under stressful situations

EDUCATION & EXPERIENCE
  • Bachelor's degree in an applicable field or equivalent experience
  • Three to five years' experience in a client facing account / project management role
  • Experience with direct client interaction and management of multiple concurrent time sensitive initiatives
  • Familiarity with healthcare and/or transportation data is a plus with specific knowledge of EDI transactions desired
  • Strong working knowledge of MS Office

SKILLS
  • High touch external account management
  • Portfolio / project management experience across multiple concurrent projects
  • Strong presentation skills and ability to translate and communicate business need to technical deliverables

We value our team members and realize the importance of benefits for you and your family.
ModivCare offers a comprehensive benefits package to include the following:
  • Medical, Dental, and Vision insurance
  • Employer Paid Basic Life Insurance and AD&D
  • Voluntary Life Insurance (Employee/Spouse/Child)
  • Health Care and Dependent Care Flexible Spending Accounts
  • Pre-Tax and Post --Tax Commuter and Parking Benefits
  • 401(k) Retirement Savings Plan with Company Match
  • Paid Time Off
  • Paid Parental Leave
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement
  • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!)

Salary: $74,757 - 132,728/annually
ModivCare is an equal opportunity employer.
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Candidate Location Eligibility:
Colorado, CO
Jacksonville, FL

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
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    • PythonLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • DjangoFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • DB2Databases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • CanvaDesign
    • FigmaDesign
    • IllustratorDesign
    • MiroDesign
    • PhotoshopDesign
    • ZeplinDesign
    • JIRAManagement
    • SmartsheetManagement
    • WrikeManagement
    • DrupalCMS
    • HootsuiteCMS
    • DocuSignCRM
    • HubSpotCRM
    • SalesforceCRM
    • Constant ContactEmail
    • MarketoLead Gen
    • ZoomInfoLead Gen

An Insider's view of Modivcare

How does your team reward individual success?

At the end of each Sprint, we hold a Retrospective to review the highs and lows of the last two weeks. Specific contributions are called out in the meeting and documented. The IT Department also holds a meeting each quarter to award coins to individuals whose contributions have been above and beyond the normal effort.

Jonathan

SR Scrum Master

What projects are you most excited about?

I am currently working on two IT Integration projects. What excites me about these projects is learning about our recent acquisitions and meeting the people behind these companies that are joining the Modivcare family. It’s fun to bring resources together to achieve shared goals!

Stacy

.Project Manager

How does the company support your career growth?

My one-on-ones with my leaders had tangible value. During those one-on-ones, I identified my aspirations and they supported my efforts, pushing me forward and upward. I also took the opportunity to leverage the tuition reimbursement benefit provided by Modivcare and earned an Engineering Leadership Certificate from Cornell University.

Ben

Manager, Software Engineering

How do your team's ideas influence the company's direction?

Shift-left is the practice of moving testing, quality, and performance evaluation early in the software development process, thus the process of shifting to the “left” side of the DevOps lifecycle.

We currently follow Shift Left Approach in all our Scrum Teams where QE will be involved in all steps including collecting requirements, refining the

Geethika

QA Engineer II

How do you collaborate with other teams in the company?

For me, Collaboration is working with others to be transparent and build relations for a better tomorrow. With that, every day, I look for opportunities for my team and me to work within the IT department and across the border to serve our members better.

Tyler

Manager, IT Application Support

What are Modivcare Perks + Benefits

Modivcare Benefits Overview

Modivcare offers a generous benefit package, including medical, dental, and vision plans, 401(k) with up to a 4% match, life insurance, generous paid time off, tuition reimbursement, paid parental leave, free snacks and drinks in the corporate office, and more.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Continuing Education stipend
Paid industry certifications

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