Technical Account Manager, Google Cloud Customer Experience (Atlanta, GA)

| Atlanta, GA
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Minimum qualifications:
  • Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
  • 3 years of experience in a customer-facing role, interfacing with executive stakeholders, driving customer technical implementations.
  • Experience supporting customers in cloud operations (launch and capacity planning, product release management), technical support, escalation management, or IT consulting.


Preferred qualifications:
  • MBA or Master's degree in a management, a technical, or a engineering field.
  • 7 years of customer-facing experience and experience working across business units internally and at large enterprises.
  • Experience in application/workload migration to public cloud providers.
  • Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
  • Experience translating business requirements into technological solutions, and excellent communication, presentation, problem-solving, and management skills.
  • Understanding of one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.


About the job

Our Cloud Customer Experience organization in Google Cloud delivers product and implementation expertise to our customers to help them get the most out of their Google Cloud investments.

As a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products. Cloud infrastructure, program management, enterprise technology implementation, strategy development, and customer advocacy will play a part in your day-to-day work driving success at our customers. You will lead the successful adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their Google Cloud journey. You will manage the successful delivery of Professional Services engagements to drive customer adoption of Google Cloud services. As a TAM, you will regularly engage with a variety of stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. You will effectively communicate at all levels of the organization.You will also travel domestically and internationally approximately 30% of the time.

Google Cloud accelerates organizations' ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

  • Accelerate customer adoption of Google Cloud by leading the implementation journey, and provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
  • Advocate for customer needs in order to overcome adoption blockers and foster new feature development, and lead across multiple projects and teams to maintain customer momentum.
  • Develop strategic relationships with stakeholders to understand a customer's business and develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
  • Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
  • Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate cloud adoption.
More Information on Google
Google operates in the AdTech industry. The company is located in Mountain View, CA, Kirkland, WA, Boulder, CO, Atlanta, GA, New York, NY, Cambridge, MA, Washington, DC, Reston, VA, Ann Arbor, MI, Chicago, IL, Austin, TX, Frisco, TX, Irvine, CA, Los Angeles, CA, San Bruno, CA and San Francisco, CA. Google was founded in 2022. It has 244433 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Dental Benefits, Vision Benefits, Health Insurance Benefits, Life Insurance and 401(K). To see all 539 open jobs at Google, click here.
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