Technical Account Manager - Enterprise
Skydio is the leading US drone manufacturer and world leader in autonomous flight, the key technology for the future of drones and aerial transportation. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, and operational excellence to empower a broader, more diverse audience of drone users - from action sports enthusiasts to first responders.
About the Team:
The Customer Success team enables sales by winning the technical validation process, driving value to customers by seamlessly delivering services, and supporting customers with world class on-boarding and technical expertise. We are a rapidly growing team of passionate, mission driven UAS professionals, who sweat the details and ensure our customers are set up for success.
About the role:
We are looking for a motivated Technical Account Manager with a deep sense of ownership to lead and drive all aspects of technical implementation, usage and system maintenance for our cloud connected products. As Skydio prepares for a future of dock based vehicles remotely operated through an internet browser, we are seeking candidates with the technical aptitude to support these complex network installations. A successful candidate will have deep knowledge in WiFi and cellular networking, and experience troubleshooting connectivity issues. This individual will become an indispensable bridge between our customers and Skydio’s extremely agile and world class technical teams. This role reports to the Sr. Manager of Customer Success Operations and will work closely with our Product, Engineering, and Sales functions to deliver industry leading autonomous solutions that drive value to our customers.
How you’ll make an impact:
- Build scalable processes for installation of cloud connected devices on Enterprise grade secure networks
- Communicating with clients to ensure that all of their needs are understood and addressed
- Collaborating with various internal departments to ensure that they fulfill all customer requests
- Resolving complaints and keeping track of all processes that pertain to the client’s needs
- Acting as the client’s representative to ensure that their demands are met with a focus on improving the customer experience
- Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services
- Quantifying product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs
- Create customer Loyalty through proactive support and account management
What would make you a good fit:
Requirements
- 3+ years experience supporting cloud connected devices
- Experience with WiFi networking required
- Ability to travel 40% of the time
- Ability to obtain Part 107 certificate
Experience & Skills
- Deep knowledge of cloud connected devices and troubleshooting network connectivity issues
- Success in implementing market-leading, secure, scalable SaaS products and services to enterprise customers
- Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules
- Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts
- Experience with commercial Unmanned Aircraft Systems and related software development/deployment
- Work directly with customers through proactive, metrics based engagement
- Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion
At Skydio we believe that diversity drives innovation. We have created a multi-disciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.
As such, we do not make hiring or other employment-related decisions on the basis of an applicant or employee’s race, color, ethnicity, national origin, citizenship, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), pregnancy, gender, gender identity or expression, age, religion, disability status, sexual orientation, marital status, medical condition, generic information or characteristics, veteran, military or family status, or other classifications protected by applicable federal, state or local anti-discrimination laws.
For positions located in the United States of America, our company Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/