Technical Account Advisor at Blue Yonder (Dallas, TX)

| Dallas-Fort Worth, TX
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Overview

Blue Yonder is a customer-focused, relentless work environment and in that spirit we are in the midst of transforming some of our service offering from a perpetual to a SaaS model. In that effort, we are looking to grow our team of Technical Account Advisors in our Cloud Services Group. The Technical Account Advisor is responsible for ensuring timely and satisfactory resolutions of all technical and operational cases. They maintain ownership of the customer's BY SaaS solution environment. They support Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery planning and execution.

Responsibilities
  • Remains SaaS customer focused - owns tactical and ops, horizontally aligned
  • Owns all critical operational and technical incidents
  • Communicates incident status to customer and internal BY stakeholders continuously (proactive technical guidance)
  • Handles inbound customer calls and cases (front line)
  • Manages RCA (identification, documentation, explanations)
  • Aligns with internal account team on key metrics and objectives for business reviews
  • Participates in business reviews
  • Identifies potential new upsell/cross-sell opportunities to share with sales/renewals teams


Qualifications
  • Bachelor's degree required with a focus in Business or Computer Science preferred
  • Minimum 2 years' experience Technical Account Advisor role or similar role (e.g. customer support, account management, customer success)
  • Experience in application & understanding of SaaS technology landscape
  • Experience managing critical customer issues with senior management; good verbal and written communication
  • Project management / service management framework
  • Analytical and problem-solving skills; strong team player as well as a proactive individual contributor
  • Extremely well-organized with an ability to work well under pressure
  • Ability to travel within region up to 25% of the time to be on site with customers


*LI-KC1

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values

Diversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
More Information on Blue Yonder
Blue Yonder operates in the eCommerce industry. The company is located in Boston, MA, Rockville, MD, Ann Arbor, MI, Southfield, MI, Waukesha, WI, Roswell, GA, Rogers, AR, Coppell, TX, Scottsdale, AZ, San Diego, CA and Palo Alto, CA. Blue Yonder was founded in 1985. It has 5001 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 53 open jobs at Blue Yonder, click here.
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