Strength in Trust

Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to ethics, compliance, privacy, security, and third-party risk, we’ve created a no-nonsense platform to help supercharge the global push for trust.

The Challenge

As a Team Lead – Technical Account Management, you will be responsible for managing a team of 5-6 Technical Account Managers (TAMs), for who your responsibilities will be to meet performance metrics, support and further their professional development, assisting with key internal initiatives, and managing a small list of key customer accounts. The expectation is that 50% of your time will be dedicated to managing your team and 50% of your time towards supporting your key customers directly.

Your Mission

• Manage a team of 5-6 TAMs; assist with recruiting and building your team personnel 
• Provide guidance to your team members to enable success with their account portfolio  
• Work daily with your team to support customer escalations and solve complex customer scenarios  
• Monitor your team’s KPI’s and ensure you are delivering on-target regarding customer retention, account growth and customer engagement 
• Conduct 1:1’s with your team members to drive their professional development   
• Set goals professionally and personally with each team member, which are driven to success by your collaboration with your direct reports.  
• Build a strong, collaborative team culture, fostering teamwork and reliability at its core. 
• Assist with and contribute to key internal initiatives to help scale, grow and optimize the TAM team's performance and customer engagement.  
• Supporting our sales team in selling the technical account management service   
• Act as a TAM for small number of accounts (50% utilization)

You Are

• Genuinely enthusiastic for working directly with customer   
• Expert communicator (both written and verbal), including the ability to chair meetings or host webinars   
• Strategic thinking, problem-solving, and decision-making capabilities    
• Well-versed in managing a team, acting as a mentor, and contributing to the professional growth of each team member 
• Able to motive and drive the performance of your team in achieving key KPI’s and goals 
• Effective in a complex and rapidly evolving environment 
• Able to handle difficult customer scenarios and resolve them efficiently and effectively 
• Able to manage team dynamics and motivate and manage different individual personalities 
• Willing to travel, job requires (Estimated 10-20%)

Your Experience Includes

• BA/BS in Computer Science, Engineering, Math, Business or related subject    
• 5+ years in a client-facing role within professional services, technical consulting
• 3+ years of previous experience in Technical Account Management, Strategic Account Management, Customer Success, or Support Account Management 
• 1+ years leading and managing a post-implementation services team; technical account management, strategic account management, customer success, support account management   
• 1+ years within the Technology/SaaS industry   
• Proven ability to engage across corporate functions (Professional Services, Engineering, Sales and Product Management)   
• Practical experience in troubleshooting software and web services   
• Ability to build relationships with key customer relationship at all levels, including C-suite level   
• Experience with API's, HTML, CSS and JavaScript  
• Experience in using software for sales such as Salesforce

Extra Awesome

• CIPP/E or CIPM certified    
• Experience in the privacy space 

Videos to Learn More

• Tune in to a recent virtual panel we held with 4 employees from our Professional Services team to learn what it’s like to be in their shoes.
• Watch here to learn more about our hiring process, interview tips, and OneTrust culture from our Recruiters.

Benefits 

As an employee at OneTrust, you will be a part of the OneTeam. That means equity, bonuses, unlimited PTO, and 100% paid medical benefits (and that’s just the beginning!).  

Our employee rewards philosophy spans mental, physical, and emotional well-being because we want our people to succeed both in and out of the office. Some benefits differ depending on region, but here’s what you can expect from our OneTeam Total Rewards Program: 

• Competitive Compensation: We offer top pay for top talent with competitive total packages including equity for all, performance bonuses, and retirement savings with match. We’re also committed to fair and equitable pay practices. 

• Workstyle Flexibility: At home or in the office, we trust you to get the job done. Our people have the option to work in the office, fully remote, or a hybrid based on their role. Explore a new country with our short- and long-term global mobility program, and go green with commuter program discounts, and in-office perks (free food, drinks, and happy hours, anybody?). 
• Career Development: You’re not just joining any company; you’re joining the #1 fastest growing company on the 2020 Inc. 500 and the category-defining software platform for trust. You can become an expert and earn industry certifications with training and exams paid for by us and access to our learning & development program and guest speaker series. 
• Employee Recognition: We celebrate our accomplishments the best way we know how – together. Our people are invited to attend employee appreciation social events (including our awesome annual holiday party), participate in ticket giveaways for local city events based on your home office location, and celebrate one another through our #CheersforPeers channel. 
• Focus on Wellbeing: Take the vacation or volunteer - we have unlimited PTO globally. You’ll also have access to ClassPass memberships, generous company holidays and your birthday off, paid sick days, Employee Resource Groups (or, as we call them, Employee Trust Groups), and other ways to get connected or support company diversity, equity, and inclusion goals.  
• Health Benefits: No package is complete without great health benefits. This role may receive company-paid employee healthcare premiums, parental leave, and access to mental health benefits and employee assistance programs. Specific benefits differ by location, so please check with your recruiter to specify what this role will receive. 

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.