ABOUT THRIVE MARKET

Thrive Market was founded in 2014 with a mission to make healthy living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,000,000+ members find better products, support better brands, and build a better world in the process. We recently reached a significant milestone by becoming a Certified B Corporation, making us the largest grocer to earn this coveted qualification.

This Team Lead position is for our Outbound 1 shift:

Sun-Weds, 5:30 am-4 pm

Job Purpose: Support in executing fulfillment operations strategy by engaging and developing fulfillment center team to deliver exceptional operational excellence to drive sales, profit, and member experience.

Key Responsibilities-

Thriver Experience and Operations:

Leads by example in all interactions with Thrivers and supports them in any way necessary to ensure they can provide exceptional operational excellence.

Creates an environment that inspires Thrivers to build a culture of operations excellence through consistent communication, training, and development.

Provides subject matter expertise including, but not limited to, safety, productivity, quality, and teamwork to meet or exceed the operational standards in a positive and professional manner.

Motivates and engages the team through consistent communication and recognition.

Acts as a “supporting leader”, handling operational challenges that need to be escalated to a supervisor.

Team Development:

Proactively provides coaching and feedback that is frequent, balanced, and meaningful to enhance operational standards.

Creates opportunities for learning that drives Thrivers’ success throughout their career; ensures Thrivers complete available training;

Inspires Thrive values, passion, and growth by creating an environment that is inclusive, respectful, professional, and fun.

Business Performance:

Proactively reviews operational activity reports to quickly identify and prioritize areas of opportunity, determines the root cause of the opportunity, and supports fulfillment supervisor in setting directions to achieve all performance standards.

Sets clear expectations and goals for self and team; inspires personal accountability for demonstrating behaviors that support Thrive Market brand promise and mission; role models strong performance for the team.

Stays up-to-date with new trends and services through Thrive Market publications and communications.

Assists in analyzing data sources to enhance operational excellence initiatives; Reports bugs in the software, whenever possible providing specific examples or methods for reliably reproducing errors.

Support:

Performs other duties assigned by Supervisor to enhance fulfillment operations.

Consistently meets established performance standards for the role, including (but not limited to) safety, quality, productivity, and teamwork.

Who you are:

Honest with the highest integrity.

Dedicated to quality and high standards. Supportive of values following policies and procedures.

Positive, ambitious, energetic, hardworking with a strong work ethic.

A team player valuing co-worker's opinions treating everyone with courtesy and respect.

Excellent communicator with the ability to communicate effectively and take direction in English. 

Dependable, responsible, reliable, and mature. An exceptional listener who is well organized and has an eye for detail.

Able to stand and walk for extended periods of time, frequently reaching with hands and arms, twisting, bending, stooping, squatting, lifting and carrying, pushing, and pulling up to 50 lbs. 

What you’ve accomplished:

Prior logistics, fulfillment, and/or industry experience preferred.

Good time management skills.

Experience dealing with complex issues.

Experience with process improvement.

An excellent work track record.