Team Lead, Customer Success at Wix

| Greater Denver Area
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We are:

Wix’s Customer Success team. We’re focused on helping growing businesses and web professionals find success through the Wix platform and business solutions. We’re growing fast, support each other, and are focused on continuous quality and improvement for both our clients and our teams. Our mission is to maximize the success of our clients by truly understanding their business goals, and guiding them to use products and services in our suite to achieve them.

We’re looking for a Customer Success leader to directly manage a new team of Customer Success Managers - building, nurturing, motivating and enriching their team. You will guide your team to live and breathe the Wix Customer Success mission, acting as product experts and specialists to ensure customer satisfaction, retention, and growth. This is an exciting opportunity to be a part of a very fast-growing and impactful team at Wix; you must be comfortable building the playbook as we go, rather than executing a previously defined playbook.

While the U.S. Wix team is WFH during Covid-19, at this time we are seeking Denver-based candidates who are able and willing to work on-site once we return to the office.

You are:

A people manager with at least 1 year of experience leading and coaching a team and at least 2-3 years experience in customer success or account management. You have experience working with growing businesses, and ideally have a background in digital marketing or eCommerce. You’re an inspirational manager and can communicate and coach effectively to ensure your team members are delivering and developing at a high level. You’re ready, willing, and able to overcome obstacles and remove barriers in solving problems for your team. A BA/BS is preferred, but relevant work experience will be considered. If you have experience working with accounts in a partners model or working in a startup environment, that’s a plus!

As a Manager, Customer Success you will:

  • Directly manage a team of Customer Success Managers who help businesses and partnerships grow on Wix
  • Build a team and create a Customer Success playbook
  • Contribute to the development of processes for a newly created and fast-growing team
  • Own the overall team performance and pacing towards all monthly and quarterly goals
  • Train and coach team members, furthering professional development and performance
  • Lead the interviewing and hiring of new candidates for your team
  • Report regularly on data, activity, and performance
  • Identify growth opportunities within your team’s book of business
  • Get into the weeds to help move support issues through to resolution
  • Act as a senior point of contact and escalation point for Wix customers
  • Lead relationships with other departments at Wix such as support, marketing, and product to ensure that customer needs and the voice of the customer is heard, understood, and prioritized

Approximate base compensation $75,000 - $100,000. In addition to the base pay, this role includes variable compensation earned and company RSUs. Final compensation package may vary and will be determined by factors including location, shift, and/or experience. You can learn more about Wix benefits here.

While the U.S. Wix team is WFH during Covid-19, at this time we are seeking Denver-based candidates who are able and willing to work on-site once we return to the office.

We’re proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.

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Technology we use

  • Sales & Marketing
    • SalesforceCRM

An Insider's view of Wix

What’s the vibe like in the office?

We have an inclusive and relaxed vibe where people want to get to know you, clubs form out of similar interests, and you bond with other departments at company events. Two clubs I enjoyed attending were ‘Wixercise’ where we get a group to go to fitness classes after work and ‘Wine Not’ where we indulge in wine and cheese and play games!

Lauren

Account Executive

What does career growth look like on your team?

What's cool about Wix is there are many ways to grow. It's such a wide and interconnected company, so you can learn and take interest in many things. I'm an example of how you can be given a little extra responsibility and it turns into its own team, currently over 15 people.

Michael

Team Leader, Sales

How do your team's ideas influence the company's direction?

We are working in an environment where we're not just executing a playbook, we're writing the playbook. Wix is growing quickly and as managers we often face new challenges and areas that are not familiar to anyone within the organization. This is exactly why we’re always looking at the team’s feedback and ideas to help us find the right path.

Ido

Head of Wix Partners

What are Wix Perks + Benefits

Wix Benefits Overview

Our offices are located in the Meatpacking District. We’re a varied team of creatives and business-minded folks who love to take on challenges together. We offer a competitive salary, equity, 401K with company contribution, full medical and dental coverage from day one (no employee contribution for FT employees), ESPP, lunch, snacks, fitness/wellness activities and the opportunity to join our stunning global team.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
We have a casual dress code!
Commuter Benefits
This is currently not valid due to COVID-19 and remote work.
Company Outings
Wix hosts company outings and events.
Free Daily Meals
Stocked Kitchen
We have fully stocked kitchens.
Some Meals Provided
Happy Hours
Pet Friendly
Wix's pet policy is dog friendly daily.
Recreational Clubs
Wix has recreational club choices all year round.
Professional Development Benefits
Lunch and learns
Wix hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Customized development tracks
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