Position: Target Account Coordinator, Siemens Intracompany Business

Location: Peachtree Corners, GA

Position Overview:

At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We are focused on ensuring that zero harm is done to our employees and zero defects are created in our processes. We utilize lean principles and digitalization to continually improve our processes and customers' experience. We empower our employees to act as owners and trust our managers to self-direct their teams and innovate to succeed. We communicate honestly and drive transparency to learn from our mistakes and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.

The Target Account Coordinator manages requests and provides customer service, guidance, and semi-complex support for products and/or programs. Investigates and resolves semi-complex problems and coordinates activities with other internal departments to meet customer needs.

Responsibilities:

• Analyze, interpret, or make decisions based on facts to resolve internal and external issues that align with Customer Support and Business Unit objectives.
• Utilize CRM to enter, manage, and prioritize case load to attain established service level agreements.
• Expected to understand the special requirements specific to the various Domestic and International Affiliate / Intra-Company Accounts for proper management of quotations, order processing, returns and credits
• Serve as the primary contact for all selected customer orders; including supporting price and availability, product support, change orders, returns, credits, etc.
• Develop lasting professional relationships within organization such as: plants, warehouses, sales, mixed apparatus pricing, standard pricing, product managers, and buyers.
• Identify problems as they occur and take appropriate steps to solve or escalate them to management.
• Effectively use fundamental practices and procedures around the processing and management of change orders.

Required Knowledge/Skills, Education, and Experience

• Associate degree preferred, but 5+ years of experience in Customer Support will be considered in lieu of Associate degree.
• 3+ years of practical Customer Support experience supporting industrial, construction, mechanical, or electrical industries.
• Strong data analytical and problem-solving skills in identifying patterns and trends.
• Proficient with Microsoft Office
• Preference for prior experience with SAP and CRM systems.

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Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Experienced Professional

Job Type: Full-time

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