Supply Management Specialist, Admin
SpotHero is looking for dynamic Supply Management Specialist who loves to collaborate cross functionally to ensure SpotHero's Operator partners’ success on the platform. The SMS admin will monitor and update parking rates and inventory on the SpotHero backend while maintaining established service levels.
Who we are
At SpotHero, we work as a team to empower people to get everywhere, easier! We’re rapidly growing with the mission of bringing the parking industry into the future through technology. Drivers across the nation use the SpotHero mobile app or website to reserve convenient, affordable parking in advance, on-the-go or through their connected cars, and parking companies rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace.
What you will do
- Work on the Supply Admin team to manage and create consumer-facing content. Build new locations in coordination with sales reps, Operators and Vendors.
- Setup and manage parking rates and pricing, ensuring the highest level of accuracy.
- Write “getting there”, “things you should know,” and “redemption” instructions using templates; proofread and edit web content for style and grammar errors.
- Confirm & clarify inputs from external sources such as location information, rate values, and inventory allocation.
- Work with Supply Admin Manager and Supply Management Specialists to maintain and improve current service-levels. Ensure all steps of the process are documented in CRM and SpotHero Admin Backend.
- Coordinate spot profile updates (rates, inventory, description, etc) with operators via email and phone.
- Work through the Operator request queue, maintaining SLA and activity target metrics.
- Tackle ad hoc projects big and small as requested.
- Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained.
Who you are
- You are action-orientated and maintain a sense of urgency.
- You are inquisitive. You are innovative, resourceful, and naturally curious. You ask the right questions and are constantly looking for ways to improve upon things.
- You are collaborative and a clear communicator when working alongside other departments internally and externally
- You are organized and consistent. You have great follow through on tasks and superior attention to detail. You're diligent and don’t get overwhelmed easily.
- You are deadline driven. You can multitask, prioritize, and execute like a pro.
What you bring
- 0-2 years experience in communications, research, and/or data entry related positions.
- Salesforce or other CRM software experience preferred but not required.
- Ability to maintain a high level of accuracy while managing a high level of work and multiple competing priorities.
Even if you don't check all of the boxes, please still apply! We'd love to meet you + hear how you can help SpotHero drive into the future.
What we’re offering:
- Career game changer – A truly unique experience to work for a leading e-commerce company with the opportunity to grow into any of several roles within the company such as:
- Associate Product Manager, QA analyst, Sr Supply Management Specialist, Commercial Growth Manager, Technical Supply Specialist, Supply Admin Manager, Supply Success Manager, Director of Supply Management
- Flexible PTO policy and supportive work/life balance – We value and support each individual team member.
- Excellent benefits – We cover 90% of Medical Premiums, 50% of Dental & Vision Premiums, and offer company sponsored Life Insurance, 401K + company match, and generous parental leave.
- Annual parking stipend (duh- we help people park!)
- The opportunity to collaborate with creative, innovative, and passionate people in a casual, yet highly productive, atmosphere.
- Our award-winning culture has received recognition from Built In’s 2021 Moxie Awards, as a 2021 Best Places to Work in Chicago, Top Company Culture by Entrepreneur, a Top Workplace by Chicago Tribune, and one of Chicago’s Best Places to Work for Women Under 35 by Crain’s Chicago Business.
SpotHero is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all.
PLEASE NOTE: This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the US or Canada and not require sponsorship for employment now or in the future.