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At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department OverviewThe Strategic Service Director is responsible for closely partnering with key senior sales and service executives to develop and execute on growth strategies and new service offers to drive incremental growth of recurring services revenue at Motorola. This individual will seek out opportunities for services growth in areas outside of our traditional service offerings, and evaluate different target markets, customers, and customer needs.
Job Description

Strategic Services Director Tasks:

• Partner closely with our Services, Sales and Product teams to identify, design & implement thoughtful growth strategies to drive expansion opportunities within our existing customer base

• Develop innovative service offerings in partnership with senior sales and services executives to deliver a best in class customer experience while enabling profitable revenue growth

• Work closely with other cross-functional leaders and collaborate with members of sales, marketing, support, product, customer support, to design compelling new service offerings.

• Maintain a formal strategy to ensure offerings are aligned with business objectives, industry direction and customer requirements

• Working closely with Service Offer Management, and Education, Training & Enablement, introduce new methodologies, playbooks and tools to support the delivery of new service offerings

• Devise adoption strategies for new services and to ensure Services, Sales and customers are properly educated on the value of our services

• Work with Offer Management Team on the development and execution of new strategic service offers. Track and report usage statistics on all service offerings, maintain a common roadmap of product and service offerings

Business Operations Skills:

• Experience in services leadership; with proven experience building & leading a service portfolio redesign and global business transformation

• Customer Focus: Deep passion for customer success, coupled with a driving motivation to solve their problems and continually improve their experience

• Seasoned professional with expertise in taking new solutions to market using industry best practices

• Ability and experience to maintain a detailed and up to date knowledge of advances in Cloud and SaaS technology

• Proven ability to develop strong working relationships in a matrixed, global environment and establishing a high level of credibility across functional lines of business (ie: Sales, Cloud, Product, & Software Development)

• Leadership/Management skills including strategic planning, operation/process focus, risk management, executive escalation management

• Innovative thinking and growth mindset

• Results focused with a strong bias toward problem solving, thoughtful action, repeatable and scalable processes

• Ability to lead multiple projects and initiatives simultaneously as well as effectively collaborate across teams and work in a diverse, fast-paced environment

• Demonstration of excellent communication skills, both written and verbal, communicating effectively with customers, executives, leaders, program/initiative owners, stakeholders, and other audiences

• Data driven with strong business & strategic acumen

• Bachelor's degree with Master's preferred

Measures of Success

• Close alignment with Senior business leaders and executives with clearly documented growth strategy plan for each Sales region (NA, Intl, LATAM)

• The launch of new strategic service offers and strategies each year

• Performance of new offers is consistent with the business case

Basic Requirements

• Bachelor's degree (advanced degree preferred) in business, marketing, engineering, or operations

• 5+ years of experience in portfolio, offer management, services, business operations, or similar

Travel RequirementsUnder 25%
Relocation ProvidedDomestic
Position TypeExperienced
Referral Payment PlanNo

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.