Job Description:
We are creating a Strategic Renewal Manager to partner with the Strategic Account Executive Team in North America. This role is responsible for the renewals with our largest customers. With identified accounts, the incumbent will ensure revenue renewal, customer success and long term partnership with assigned customers.
Who you are:

• Passionate about Pluralsight's mission - you eat, sleep and breathe our cause!
• Demonstrate strong leadership with the ability to build a compelling vision for success and encourage the team to deliver outstanding results
• Creative with an entrepreneurial approach to everything you do!
• Strong interpersonal and communication skills; in addition, you can synthesize complex business challenges buildeate clear solutions and messages for audiences at various levels of sophistication
• A great teammate, able to handle ambiguity, anticipate and react to changes in a constantly evolving environment
• You listen, think logically, strategically, and tactically to solve complex problems
• Highly self-motivated and you demonstrate an ability to assume responsibility and work autonomously
• You have utmost ownership of your business
• Accountable for excellence and you are a standout colleague - you like to understand the guidelines for success, collaborate with your peers to get what you need, and then work entrepreneurially to get it done
• Data-driven and objective - you trust analytics and data science to guide decisions
• Build trust with key stakeholders and look to collaborate across teams for success
• Identify and understand the customer's strategy and the related capability and skills requirements. Ability and validated track-record to translate this into a compelling value proposition and define and articulate the customer journey.

What you'll own:

• Solidify and close renewals - Complete proactive renewal management including all administrative tasks such as obtaining Purchase Orders when required, forecasting, quoting, agreement negotiations, and order creation and submission. Using skills to close all assigned opportunities, identify upsell opportunities. Collaborate with Revenue and Customer Success counterparts to identify and mitigate risk within your customer base.
• Providing recommendations based on customers' business needs and usage patterns
• Having an active curiosity about growing customer value and happiness and deepening customer relationships
• You are able to think in scenarios and multiple steps ahead and observe and mitigate risks early
• You can think about deals creatively, working effectively with Deal Desk and Finance
• Able to review and recommend contract Terms, MSAs
• Experienced relationship builder with procurement

Experience you'll need:

• Fantastic depth of experience with 7-10 years of SaaS renewal experience or similar field (sales, customer success, account management); ideally across companies with 10,000+ employees
• Experience negotiating renewals over $500k+ in ARR
• Bachelor's Degree, or equivalent professional experience
• Experience with Gainsight and Salesforce.com preferred
• You're an authority on Solution-Selling, Customer-centric Selling, Strategic Selling, the Challenger sale, Business Impact Selling and/or Value Selling
• Excellent verbal, written and presentation and interpersonal skills both with customers and within Pluralsight
• Validated strategic negotiation and closing skills with a successful track record of navigating with all stakeholders within large complex organizations and at Pluralsight
• Inevitably you'll be on the road post COVID; travel possibly up to 50% is a requirement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.