Narvar is growing! We are hiring a Strategic Customer Success Manager to help exceed client satisfaction and retention. You are a person who is self-motivated, scrappy, and willing to learn and take action. You get to partner with our amazing Customer Success Team. Success in this position becomes a building block to a career path as a Strategic CSM and beyond. 

• Oversee the customer lifecycle to proactively drive satisfaction and retention, including owning the health and success of your customers from go-live through to renewal and expansion
• Become a Narvar and retail industry evangelist, sharing the importance of a seamless and easy post-purchase experience
• Use exemplary relationship management to build deep and meaningful relationships across multiple teams within a retailer’s organization
• Develop collateral and conduct regular business reviews across multiple stakeholder levels (ie C-Suite, VP, Director, etc) 
• Use data insights to track client health, and forecast and mitigate risk of churn
• Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar’s retailers
• Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted and actioned efficiently
• Contribute to the scalability of the customer success team through documentation and process optimization

• Minimum of 7-10 years experience as a Customer Success Manager (or similar) at a SaaS company and have worked with demanding large, strategic global accounts
• Proven record of driving measurable customer outcomes and success with large, complex customers
•  Strong leadership, committed priority management and high emotional intelligence with the ability to compel customers and internal partners to act and hold them accountable to their commitments
• Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail and a background of taking initiative!
• Experience working with and influencing VP-level and C-Suite executives at large Fortune 100 corporations
• Influence product, success, support, and sales teams to get things done
• Excel in a fast-paced environment and have strong project management and communication skills
• Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence
• Articulate the value proposition of a technology platform to meet client needs
• Comfortable collaborating with both technical and business teams
• BA/BS
• Background in consulting, or similar 
• Domain knowledge of retail, e-commerce, or logistics is a strong plus
• Experience in the healthcare industry is a BIG plus!

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