Strategic Account Manager

| Boston, MA
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3Play Media is a rapidly growing, profitable tech company that directly impacts the lives of millions of people each day. Our mission is simple: make video accessible to everyone. We do this by delivering the leading closed captioning, transcription, audio description, and translation solution to over 10,000 global media, enterprise and higher education customers. Founded at MIT Sloan in 2008, 3Play Media is headquartered in Boston's vibrant North End.
As a 3Play Media Strategic Account Manager (SAM), you will be responsible for finding and winning new business at some of our largest customer logos for our video accessibility and engagement solutions.
We are searching for highly motivated candidates with demonstrated success in sales to strategically identify, prospect, qualify, and close business within the existing customer base, which includes many of the world's top companies. In this role, you will manage the relationships with our customers and work closely with Customer Success Managers to ensure accounts are growing and supported.
This is a quota-carrying position, so comfort operating in this type of role is required.
WHO YOU ARE:
  • A self-starter with a positive attitude and desire to work in a competitive environment
  • Experienced and successful with all types of sales motions, from referral selling to cold outbound
  • Track record of high achievement; consistently developing and closing new business and/or expansion deals
  • Demonstrable experience of managing complex enterprise sales opportunities and managing large enterprise accounts
  • Experience with mapping the political landscape within a company and calculating the probabilities of success
  • Ability to learn new technologies quickly
  • Adept at solving challenging problems and building strong relationships
  • Excellent written and verbal skills, including the ability to communicate effectively with all levels of customer representatives from end users to senior management
  • Solid work ethic, planning, time management and organizational skills
  • Leader and mentor; skilled in mobilizing resources to address customer needs

DAY TO DAY:
  • Grow the 3Play Media customer base by leveraging enterprise level upsell and expansion deals
  • Learn, refine, and advance the 3Play Media sales process including; deep qualification, through product demonstrations, and contract negotiations
  • Account mapping
  • Communicate with clients to understand their needs and act as a trusted advisor
  • Leverage Hubspot, LinkedIn, and other technologies to prospect, source, and organize your pipeline
  • Keep accurate records pertaining to customer relationship and account notes
  • Coordinate sales efforts with internal departments (Customer Success, Marketing, Product and Finance) to provide compelling value propositions to the customer
  • Develop and maintain a comprehensive contact map within each designated customer
  • Develop and deliver clear and effective written proposals for prospective and existing customers
  • Maintain updated knowledge of company products, services, product applications, market conditions, competitive activities, advertising, and promotional trends
  • Identify and remove potential obstacles that may impede a customer's continued investment in 3Play's products or services, while also ensuring alignment to 3Play policies
  • Exceed monthly and quarterly new bookings quotas
  • Provide executive team with pipeline transparency through regular oral and written reporting
  • Participate in industry events, conferences and trade shows
  • Bachelor's degree preferred
  • 5+ years of previous successful enterprise level sales experience

OUR PROMISE TO YOU:
  • We have an awesome work environment! Our team works hard but loves to have fun. We have company sponsored events like 3Plympics, holiday tastings, summer outings and much more.
  • The work is exciting and gratifying, and you would make a direct impact on our success.
  • Wherever you're based in the US, we want to hear from you. We are a remote first opportunity and our offices in Boston's North End will always be available.
  • From professional growth and development opportunities to competitive compensation and personalized benefit plans, we've got you taken care of.
  • We display respect and embrace inclusion. It's at the heart of what we do. 3Play Media provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected federal, state or local laws.
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An Insider's view of 3Play Media

What’s the vibe like in the office?

I love that I'm constantly learning and being challenged. No matter what, I love how my ideas are valued and heard – at 3Play, you really feel like you're part of the company & you can directly see how your efforts are leading to the company's success.

Sofia

Marketing Programs Manager

What's the biggest problem your team is solving?

What my team is trying to solve isn't necessarily a problem... the company keeps on growing, and we're just trying to keep up!

Amanda

Office Manager

How has your career grown since starting at the company?

My experience at 3Play has been a whirlwind – I was hired for content production in 2014, and now I'm the VP of Marketing! I currently manage our marketing team, strategy, & operations.

My background is a testament to how the company feels about promoting internally, and I'm grateful I was given the chance to prove I could make an impact.

Lily

Vice President of Marketing

What is your vision for the company?

We're at the forefront of making video the ultimate tool for learning, communication, and entertainment. One day, nearly every video will be accessible.

This presents exciting (and daunting) operational challenges, which we're taking on full steam ahead to be the unequivocal leader in the space.

Josh

Co-Founder, Chief Revenue Officer

How do you collaborate with other teams in the company?

The culture is generally quite open, and people are very friendly – they're just a ping away, always ready to help!

We also have an event called "3Play Palooza," that encourages company collaboration across teams to collectively understand & tackle various challenges we face.

Neel

Senior Software Engineer

What are 3Play Media Perks + Benefits

3Play Media Benefits Overview

At 3Play Media we know that a company is only as good as its people, which is why we want ours to have everything they need to feel great. We offer comprehensive health insurance benefits.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We have lots of mini committees like Social Committee, Accessibility Committee, D&I Committee & 3Play Palooza Committee - each of which organizes events at 3Play focused on our mission and values.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 8 weeks of parental leave. For employees with the company 6 months or more, the first 6 weeks are paid at 100% of base salary.
Flexible Work Schedule
We provide employees with a flexible work schedule that includes flexible start and end times as well as during the day.
Remote Work Program
Our remote work program includes work from home during the COVID pandemic and at all other times work remotely on occasion as needed.
Family Medical Leave
Company sponsored family events
We have an annual summer outing for our employees and their families.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks

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