Strategic Account Manager

| Washington DC | Hybrid
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About the Job

Does the opportunity to join one of the fastest growing tech companies in Boston excite you? 3Play Media, a leading full-service video accessibility solution, is looking for a full-time Account Manager. As a 3Play Media Strategic Account Manager (SAM), you will be responsible for finding and winning new business at some of our largest customer logos for our video accessibility and engagement solutions.

We are searching for highly motivated candidates with demonstrated success in sales to strategically identify, prospect, qualify, and close business within the existing customer base, which includes many of the world’s top companies. In this role, you will manage the relationships with our customers and work closely with Customer Success Managers to ensure accounts are growing and supported.

The ideal candidate is someone who is dynamic, has a competitive edge, and possesses excellent phone and writing skills. You should be resourceful, analytical, adaptable, and organized, with the ability to build rapport with clients in a strategic way. Your ability to identify and close expansion and new product adoption opportunities will be critical to your success.

This is a quota-carrying position, so comfort operating in this type of role is required.

About You

  • A self-starter with a positive attitude and desire to work in a competitive environment
  • Experienced and successful with all types of sales motions, from referral selling to cold outbound
  • Track record of high achievement; consistently developing and closing new business and/or expansion deals
  • Demonstrable experience of managing complex enterprise sales opportunities and managing large enterprise accounts
  • Experience with mapping the political landscape within a company and calculating the probabilities of success
  • Ability to learn new technologies quickly
  • Adept at solving challenging problems and building strong relationships
  • Excellent written and verbal skills, including the ability to communicate effectively with all levels of customer representatives from end users to senior management
  • Solid work ethic, planning, time management and organizational skills
  • Leader and mentor; skilled in mobilizing resources to address customer needs

Duties and Responsibilities

  • Grow the 3Play Media customer base by leveraging enterprise level upsell and expansion deals
  • Learn, refine, and advance the 3Play Media sales process including; deep qualification, through product demonstrations, and contract negotiations
  • Account mapping
  • Communicate with clients to understand their needs and act as a trusted advisor
  • Leverage Hubspot, LinkedIn, and other technologies to prospect, source, and organize your pipeline
  • Keep accurate records pertaining to customer relationship and account notes
  • Coordinate sales efforts with internal departments (Customer Success, Marketing, Product and Finance) to provide compelling value propositions to the customer
  • Develop and maintain a comprehensive contact map within each designated customer
  • Develop and deliver clear and effective written proposals for prospective and existing customers
  • Maintain updated knowledge of company products, services, product applications, market conditions, competitive activities, advertising, and promotional trends
  • Identify and remove potential obstacles that may impede a customer’s continued investment in 3Play’s products or services, while also ensuring alignment to 3Play policies
  • Exceed monthly and quarterly new bookings quotas
  • Provide executive team with pipeline transparency through regular oral and written reporting
  • Participate in industry events, conferences and trade shows
  • Bachelor’s degree preferred
  • 5+ years of previous successful enterprise level sales experience

About the Company

3Play Media is a rapidly growing, profitable technology company with a startup culture making a huge impact on the way people consume online media. We provide premium captioning, transcription, audio description, and translation solutions to over 5,000 higher ed, enterprise, media, and government customers. Our goal is to simplify the workflow through flexible APIs, a secure online account system, and integrations with a multitude of players, platforms, and lecture capture systems. We got our start in 2008 out of MIT Sloan and we are based in Boston, MA.

Work Environment

We have an awesome work environment! Our team is hard working, laid back, and fun. There are no politics or wasteful meetings and projects get done quickly and efficiently. The team is dedicated to building a successful company. We have a spacious office with lots of natural light located in the North End. The work we do is fun, interesting, and gratifying. Your work will have a direct impact on our company’s success.

Location 

3Play Media is located in Boston, MA –  North Washington St on the Green & Orange line and near North Station. We are in the heart of Boston’s thriving North End District. We are located near some of the best restaurants and surrounded by Boston’s buzzing tech scene. 

Perks

  • Professional growth and development opportunities
  • Competitive compensation 
  • Medical, Dental, and Vision benefits
  • 401K matching program
  • Paid vacation, birthday, volunteer days, and sick leave
  • Disability and life insurance 
  • Charitable contribution matching program 
  • Transportation subsidy 
  • Company sponsored social events
  • Snacks and beverages provided
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • BashLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • CircleCIFrameworks
    • KubernetesFrameworks
    • Ruby on RailsFrameworks
    • TerraformFrameworks
    • HelmFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • AtmosServices
    • Google AnalyticsAnalytics
    • CanvaDesign
    • MiroDesign
    • PhotoshopDesign
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • DocuSignCRM
    • HubSpotCRM
    • MarketoCRM
    • MarketoLead Gen
    • ZoomInfoLead Gen

An Insider's view of 3Play Media

What’s the vibe like in the office?

I love that I'm constantly learning and being challenged. No matter what, I love how my ideas are valued and heard – at 3Play, you really feel like you're part of the company & you can directly see how your efforts are leading to the company's success.

Sofia

Senior Growth Enablement Manager

What's the biggest problem your team is solving?

What my team is trying to solve isn't necessarily a problem... the company keeps on growing, and we're just trying to keep up!

Amanda

Office Manager

How has your career grown since starting at the company?

My experience at 3Play has been a whirlwind – I was hired for content production in 2014, and now I'm the VP of Marketing! I currently manage our marketing team, strategy, & operations.

My background is a testament to how the company feels about promoting internally, and I'm grateful I was given the chance to prove I could make an impact.

Lily

Senior Vice President of Marketing

What is your vision for the company?

We're at the forefront of making video the ultimate tool for learning, communication, and entertainment. One day, nearly every video will be accessible.

This presents exciting (and daunting) operational challenges, which we're taking on full steam ahead to be the unequivocal leader in the space.

Josh

Co-Founder, Chief Revenue Officer

How do you collaborate with other teams in the company?

The culture is generally quite open, and people are very friendly – they're just a ping away, always ready to help!

We also have an event called "3Play Palooza," that encourages company collaboration across teams to collectively understand & tackle various challenges we face.

Neel

Senior Software Engineer

What are 3Play Media Perks + Benefits

3Play Media Benefits Overview

At 3Play Media we know that a company is only as good as its people, which is why we want ours to have everything they need to feel great. We offer a comprehensive perks and benefits package.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee-led culture committees
Day off for your birthday
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
We provide up to 8 weeks of parental leave. For employees with the company 6 months or more, the first 6 weeks are paid at 100% of base salary.
Family medical leave
Company sponsored family events
We have an annual summer outing for our employees and their families.
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Fitness stipend
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Customized development tracks

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