Strategic Account Manager, Hospitality Spectrum Enterprise at Spectrum (Columbus, OH)
- Are you a client-focused sales account manager familiar with the technology needs of hospitality organizations?
- Can you commit to a consultative sales position guiding restaurants, hotels and other hospitality accounts through the selection of telecommunications products?
- Are you ready to take your sales skills to the next level with sales training that was awarded a Brandon Hall Group gold medal?
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America's largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise's industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
As a Strategic Account Manager, achieving client satisfaction through dedicated account management is at the center of your daily focus. You have strong persuasive abilities that cater to the complex technology and communications needs of hospitality organizations. You are passionate about proactively managing and simplifying client operations to ensure long-term retention. You possess a keen ability for continuously evaluating a client's networking capabilities and recommending technologies for improvement. You excel at traveling extensively to capture and retain business accounts within a specified footprint. You report directly to the Manager, Sales Vertical Accounts for goals, guidance and assistance.
- Competitive salary with an uncapped sales commission.
- Twelve-week paid training that was awarded the Brandon Hall Group 2022 gold medal in Best Advance in Sales Enablement and Performance Tools.
- Health, vision and dental insurance.
- 100% company match 401(k) up to 6%.
- Company funded retirement accumulation plan for an additional 3%.
- Education assistance.
- Pretax childcare spending account.
- Paid holidays, vacation days, personal days and sick days.
- Employee discount on Spectrum services where available.
- Be an effective member of the sales team by achieving or exceeding monthly sales and revenue goals.
- Advocate for clients within their fast-growing business and develop tailored product solutions highlighting product benefits.
- Foster long-term client relationships through face-to-face meetings while being mindful of renewal opportunities, new services and upsell potential.
- Elicit new revenue streams by creating and presenting client product proposals that align with their needs.
- Maintain an accurate client database to ensure reliable service and accurate sales activity reports.
- Conduct tactful and mutually beneficial contract negotiations and conversations with C-Level executives and key decision makers.
- Ensure state and federal compliances by establishing data control procedures and working with regulatory agencies.
- Uphold quality service and encourage client retention through coordinated efforts with Account Executives, Sales Support, Sales Engineering and Marketing teams.
- Simplify the account collection process by assisting with fund acquisitions.
- Develop key sales skills by attending sales meetings and participating in training sessions.
- Perform additional duties related to the position as assigned.
- Five or more years of experience with strategic sales or account management with a proven sales record.
- Five or more years of telecommunications experience with advanced voice and data networking, such as primary rate interface (PRI), session initiation protocol (SIP), local area network (LAN) and wide area network (WAN).
- Quick learner that can apply that knowledge in a team environment.
- Deadline-driven with the ability to multi-task and manage change with shifting priorities.
- History of conducting consultative analysis and quickly providing recommendations.
- Skilled at identifying and cultivating market opportunities.
- Coachable with a proven ability to work independently.
- Familiar with Salesforce, ICOMS, CSG or other billing systems.
- Valid driver's license, a safe driving record and availability to travel.
- Effective written and spoken English communication skills with all levels of an organization.
- Experience working in or working with hospitality organizations.
- Analytical mindset and interpersonal communication skills.
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Visio.
- High school diploma or equivalent (required).
- Bachelor's degree in a business-related field (preferred).