Spectrum
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Strategic Account Manager, Hospitality, Spectrum Enterprise

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At a glance:

  • Are you a client-focused sales account manager familiar with the technology needs of hospitality organizations?
  • Can you commit to a consultative sales position guiding restaurants, hotels and other hospitality accounts through the selection of telecommunications products?
  • Are you ready to take your sales skills to the next level with sales training that was awarded a Brandon Hall Group gold medal?


Our company:
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America's largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise's industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
Highlights:
As a Strategic Account Manager, achieving client satisfaction through dedicated account management is at the center of your daily focus. You have strong persuasive abilities that cater to the complex technology and communications needs of hospitality organizations. You are passionate about proactively managing and simplifying client operations to ensure long-term retention. You possess a keen ability to continuously evaluate a client's networking capabilities and recommend technologies for improvement. You excel at traveling extensively to capture and retain business accounts within a specified footprint. You report directly to the Manager of Sales Vertical Accounts for goals, guidance and assistance.
Position benefits:

  • Competitive salary with an uncapped sales commission.
  • Twelve-week paid training that was awarded the Brandon Hall Group 2022 gold medal in Best Advance in Sales Enablement and Performance Tools.
  • Health, vision and dental insurance.
  • 100% company match 401(k) up to 6%.
  • Company funded retirement accumulation plan for an additional 3%.
  • Education assistance.
  • Pretax childcare spending account.
  • Paid holidays, vacation days, personal days and sick days.
  • Employee discount on Spectrum services where available.


What you will do:

  • Be an effective member of the sales team by achieving or exceeding monthly sales and revenue goals.
  • Advocate for clients within their fast-growing business and develop tailored product solutions highlighting product benefits.
  • Foster long-term client relationships through face-to-face meetings while being mindful of renewal opportunities, new services and upsell potential.
  • Elicit new revenue streams by creating and presenting client product proposals that align with their needs.
  • Maintain an accurate client database to ensure reliable service and accurate sales activity reports.
  • Conduct tactful and mutually beneficial contract negotiations and conversations with C-Level executives and key decision makers.
  • Ensure state and federal compliances by establishing data control procedures and working with regulatory agencies.
  • Uphold quality service and encourage client retention through coordinated efforts with Account Executives, Sales Support, Sales Engineering and Marketing teams.
  • Simplify the account collection process by assisting with fund acquisitions.
  • Develop key sales skills by attending sales meetings and participating in training sessions.
  • Perform additional duties related to the position as assigned.


Required keys for success:

  • Five or more years of experience with strategic sales or account management with a proven sales record.
  • Five or more years of telecommunications experience with advanced voice and data networking, such as primary rate interface (PRI), session initiation protocol (SIP), local area network (LAN) and wide area network (WAN).
  • Quick learner that can apply that knowledge in a team environment.
  • Deadline-driven with the ability to multi-task and manage change with shifting priorities.
  • History of conducting consultative analysis and quickly providing recommendations.
  • Skilled at identifying and cultivating market opportunities.
  • Coachable with a proven ability to work independently.
  • Familiar with Salesforce, ICOMS, CSG or other billing systems.
  • Valid driver's license, a safe driving record and availability to travel.
  • Effective written and spoken English communication skills with all levels of an organization.


How you will stand out from the crowd:

  • Experience working in or working with hospitality organizations.
  • Analytical mindset and interpersonal communication skills.
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Visio.


Your education:

  • High school diploma or equivalent (required).
  • Bachelor's degree in a business-related field (preferred).

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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

• Paid, on-the-job training and significant opportunities for advancement
• Earn an associate degree, bachelor’s degree or professional certificate tuition-free through our partnership with Guild
• High quality and affordable health care coverage for all employees and their family members
• Spectrum has absorbed the full cost increase for medical, dental and vision for the last 10 years, keeping employee costs flat
• Paid time off including vacation, sick time, personal days and holidays
• 401(k) with 100% match up to 6% of pay plus an additional 3% company contribution to a Retirement Accumulation Plan
• Free and discounted Spectrum services and deep discounts on Spectrum MobileTM regardless of where you live

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Employee resource groups
Employee-led culture committees
In-person all-hands meetings
In-person revenue kickoff
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring practices that promote diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Spectrum offers discounts at specified per location daycares.
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Onsite office parking
Spectrum employees have plenty of on-site parking options including lots and a garage.
Recreational clubs
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Continuing education stipend
Online course subscriptions available
Personal development training

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