Strategic Account Executive
About Us
At Hiya we are on a mission to modernize voice with trust, identity, and intelligence. We're protecting everyday people from spam and fraud calls, connecting businesses with their customers, and helping carriers secure their networks for all. In 2015, Hiya founder Alex Algard saw the increasing need for innovation in the voice channel and began building the first caller ID and spam blocking apps for mobile while at Whitepages. In early 2016, Hiya spun out of Whitepages and brought its technology to market through Samsung Smart Call, the first-ever network-based spam solution with AT&T, and the Hiya consumer app. Three years later in 2019, we brought Hiya connect to market, a B2B branded call service that enables enterprise companies to connect to the consumers they are trying to reach. The combination of Protect, Connect, and the Hiya app has resulted in the world's largest Voice Performance Platform with over 200M monthly active users.
We are headquartered in Seattle and have offices in London and Budapest. We believe in giving our employees the flexibility they need to thrive. As a result, we have adopted a flexible work model. We do not require our team to be onsite (unless otherwise discussed) however if individuals would like to be 100% onsite or work a hybrid model we have Covid-19 protocols in place to keep our team safe, we provide catered lunches 2x per week and parking reimbursement up to 3x per week.
About the Position
The Strategic Account Executive is an Individual contributor position responsible for hunting for opportunities within the world’s largest enterprises. We’re excited about you because you’re the kind of person that has robust experience selling enterprise grade technology solutions to XL accounts. The ideal candidate will have a heavy hunting background but is also comfortable expanding existing customers. You should have passion for data and how it can help businesses be more efficient in customer interactions is a definite must-have in this role.
What You’ll Do
- Build a territory plan based on the strategic accounts assigned to you to achieve or surpass your annual quota. Consider how you can develop quicker wins and play the long game with the most complex accounts that will take significant time investment.
- Write and maintain account plans for your key accounts that include information that can be easily accessed and leveraged by marketing for ABM, and other functional stakeholders involved in your strategy
- Run your pipeline like a well oiled business. Maintain a very clear and accurate picture of what you're in the home stretch on, what you are cultivating for the next quarter, what’s at risk, what’s starting to bubble up very early and what you should be actively dropping regularly.
- Proactively include the right internal eyes on your account strategy and call preparation for your accounts, even when things are going smoothly to ensure you are always thinking about every angle.
- Continually work to develop alignment across those involved in the decision making process (those with buying power and influence) for an opportunity. Ensure executive alignment happens as early as possible and we are never single (or few) threaded. Always be prepared for a key contact to leave their job.
- Keep the executive team and cross functional supporting functions in the know on your opportunities. When you learn interesting information out in the market, bring that back to the right audiences to improve our GTM motion.
- Be a rock solid example for reps with less tenure. Show a willingness to teach and educate your peers to help them develop as stronger sales people.
What You’ll Need to Succeed
- Strategic Thinker: Won’t put themselves in a situation where they have to act or respond without a strategy. Always thinking about short and long term goals. Experience penetrating large, confusing, siloed, orgs. Experienced leading/managing a complex account strategy involving multiple internal stakeholders aligned with external org.
- Focused: Knows exactly where they are allocating their time and why, constantly re-prioritizing, ruthless about what they are dropping or passing off.
- Accountable: Delivers a high quality experience consistently to internal and external audiences due to rigor in preparation, experienced judgment, focus, thoughtfulness and desire to be the best at their craft.
- Curious: Master of the art of discovery. Understands how to gather intelligence across org and use others internally to help with that effort. Can make quick accurate judgements about how to treat/categorize people in the selling process.
- Resilient: Expects constant obstacles and takes them in stride, gets stronger and smarter from every mistake, always questions how a challenge could have been avoided if they had done something better/differently.
- Self Aware: Authentic, polished, exudes confidence without arrogance, actively works to understand and improve how they are perceived by others.
- Persuasive: Comes to the table with credibility from real experience, genuinely curious, rigor in preparation allows influence of external and internal stakeholders.
- Collaborative: proactively include the right internal team in a strategy and bring meaningful market feedback to cross functional stakeholders to improve GTM strategy.
- Leader: naturally leads a selling team on opportunities, gives everyone a voice and opinion that matters and ownership of their role in the deal, holds that group accountable. May have the desire to lead a team of ICs in the future.
You will have a fast start if you have experience:
- Hunting your own deals, working with SDRs, and building relationships with partners.
- Closing complex deals +$100k annual revenue with XL strategic accounts.
- Selling SaaS solutions into retail, finance, retail, insurance, and healthcare companies.
- Acting as “quarterback” coordinating multiple internal resources (executives, marketing, product, engineering, customer success) on opportunities with key accounts.
- Becoming a trusted resource for prospects educating them on emerging technologies, the differences between competitors, and how to define a successful engagement.
The requirements listed in the job descriptions are guidelines. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you.
More Details
- Start Date: Immediately
- Status: Full-time (40-45 hours per week)
- Location: Seattle, WA or Remote
- Department: Sales
- Reports to: Alexander Nessel, Director of Strategic Sales
Benefits
- Self managed vacation plan
- 8 paid holidays when the office is closed
- 6 company wide recharge days
- 401K program through Fidelity Investments
- Paid parental leave
- 100% covered medical, dental, and vision and 50% coverage for dependents
- Voluntary Life and AD&D, and Accident insurance options
- Employer-paid life insurance
- Employer-paid long-term disability coverage (In qualifying states)
- Donation Matching for a charity of your choice (up to $1,000/ year)
- WFH equipment stipend
- $1,000/year in Professional Development funds
This position is based in Seattle, WA
We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career.
Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us!