Sr. Manager, Sales Operations & Strategy (B2B)

| Remote | Hybrid
Employer Provided Salary: $175,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
Sorry, this job was removed at 1:19 a.m. (CST) on Wednesday, January 25, 2023
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About us:
Chief is changing the face of leadership. Our mission: build the most powerful network focused on connecting and supporting women leaders. Our members are VP and C-level executives across every industry who are leading their companies today and building a more equitable tomorrow. Chief was recently recognized as one of Fast Company's Most Innovative Companies of 2021, and you can read more about us in Forbes or watch us on the Today Show.
Launched in early 2019, Chief is a Series B stage start-up backed by General Catalyst, Inspired Capital, Primary Ventures, CapitalG, and other top-tier investors. The Chief network includes 12,000+ members from across the United States and United Kingdom. We are headquartered in New York City with additional Flagship spaces in Los Angeles, Chicago, San Francisco, and London.
We are tech-powered. Our members make meaningful connections, engage in compelling discussions, and view our unique content through our digital platform. Our Product and Technology teams are building the future of that platform, with data and insights at its heart.
About the Role:
The Sr. Manager will be responsible for spearheading the operational process of Chief's top KPIs. The mission of this role is to design, own, and optimize the sales process and sales tech-stack to deliver predictable revenue and to achieve best-in-class sales productivity. This role will report to the Senior Director of Revenue Operations and partner closely with our Revenue, Expansion, Marketing, and Product teams, serving as a subject matter expert in sales process design, planning, forecasting, sales technology optimization, and case/project management. This is an exciting opportunity to support the go-to-market strategies for key investment areas at Chief.
What you'll do:

  • Own revenue planning process (e.g., headcount planning, territory planning, quota setting)
  • Spearhead the sales operations strategy to enable Chief to expand its B2B sales
  • Regularly liaise with Sales, Expansion, Marketing, Product, and Tech teams to ensure roadmaps are aligned with strategy
  • Responsible for the functional and operational relationship with the sales teams, prioritizing and supporting business needs, dashboards, reports, issue resolution, and sales tech stack requirements.
  • Work cross functionally with Revenue leadership (including Sales, Rev Ops, Marketing,Member Experience) to proactively build, evolve and optimize the sales process and systems around the customer journey.
  • Work with internal and external partners to structure our CRM as a single source of truth for customer engagement focusing on scalability, go-to-market alignment and strategic growth.
  • Proactively gather business requirements and project manage changes to our sales technology stack to increase sales productivity and better align with buyer processes.
  • Implement data governance frameworks to ensure sales data integrity. Ensure lead, contact, account and opportunity data are properly inputted, edited and tracked in Salesforce.
  • Liaise with the Product and Engineering team on prioritizing and executing on business requirements for the sales tech stack including selection, implementation, deployment and rationalization of systems and tools.
  • Build processes, systems, workflows to proactively deliver actionable sales insights throughout different stages of the sales process, including conversion and forecasting elements.


What you've done and enjoy doing:

  • Extensive Sales Ops experience (combo B2C and B2B experience a plus); experience developing sales strategies and building and maintaining CRMs
  • Must have experience in sales pipeline development processes and tools, and can call upon that experience to manage the growth and evolution of processes and systems within Salesforce and sales technology.
  • Deep knowledge of tools in the revenue stack: Salesforce, Chili Piper, Marketo, SalesLoft, ZoomInfo, Gong, Lane Four etc
  • Skilled in the ability to articulate complex concepts clearly to cross-functional audiences
  • Experience working with emerging technologies and proficient in developing a tangible plan of action.
  • Strong analytical orientation; comfort using databases and analytical tools and making data-based decisions
  • Exceptional collaboration and relationship-building skills
  • Results-oriented and an exceptional attention to detail and accuracy
  • Proactive self-starter comfortable working in a fast-paced environment, with ability to roll up your sleeves to get into the details
  • Passion for the Company's mission, positioning, and brand - to empower women in business and spark change from the top
  • Preferred location is New York City or San Francisco but open to remote locations


Why You'll Want to Work Here:

  • Competitive salary and equity
  • Flexible vacation policy and 4.5 day work weeks
  • 20 weeks of paid gender neutral parental leave
  • Full medical, dental, and vision packages, 401(k)
  • Opportunity to work for a startup focused on driving real change for women in business
  • Opportunity to create and attend inspiring experiences and events with leaders of the industry
  • Access to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakers
  • Wellness, Work from home and Learning Stipends available


While we're committed to remaining compliant and adhering to mandates, for us, pay transparency is more than a consideration of what's lawful and unlawful but rather, an opportunity to disclose what's required, and what we think is a fair and equitable compensation framework.
At Chief, we want to hire, develop, and retain the best talent, making Chief a top destination to accelerate your career. Our compensation framework is a key part of our vision, and we continually revisit and invest in our philosophy and framework to ensure we remain competitive and relevant, on a quest to achieve our vision.
The pay transparency mandates, as well as our own policies and practices, are a means of narrowing the gender pay gap and fostering an engaged and positive working environment that builds trust, on our mission to change the face of leadership.
The base salary for this role is: $175,000.00
#LI-Remote

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Technology we use

  • Engineering
  • Sales & Marketing
  • People Operations
    • TypeScriptLanguages
    • ReactLibraries
    • GraphQLFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • DocuSignCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • SalesLoftCRM
    • MarketoLead Gen
    • ZoomInfoLead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • Monday.comProject Management

What are Chief Perks + Benefits

Chief Benefits Overview

Chief takes employee wellbeing seriously. We are happy to provide the option to be fully or partially remote to most of our team members. We provide a fun and hard working environment. We have year round half day Fridays, access to our member events and materials, discounts and so much more!
Discount Partners: Saysh, Tertulia, Good Inside, Corepower Yoga, Trilogy Spa, Squarespace, Bolster, Hotel Zena & Barrys

Culture
Partners with nonprofits
We partner with several organizations that align with our mission to change the face of leadership including Raise the Barr, National Women’s Law Center and the American Civil Liberties Union.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Flexible work schedule
Remote work program
We’ve adopted a virtual first model. Based on team and location, team members may be eligible to work remotely.
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Inclusivity, diversity and representation are essential building blocks needed to create an inclusive and innovative work environment. This is why our leadership team is as diverse as our employee pop
Mandated unconscious bias training
D&I are embedded in all our principles with a deeper focus in our Inclusion value. Every people leader will be trained on this which includes themes of mitigating bias, upstander behaviors, etc.
Mean gender pay gap below 10%
Diversity employee resource groups
Chief currently has nine employee resource groups focused on specific communities across ethnicity, ability, sexual orientation and gender expression, generation, nationality, and social class.
Hiring practices that promote diversity
Unbiased job descriptions, interview questions and processes Relationships with diversity focused hiring partnerships
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
All dental benefits are fully paid for by the company
Vision insurance
All vision benefits are fully paid for by the company
Health insurance
We have a variety of options that will provide comfort and security to our team members - and all plans are fully covered by the company!
Life insurance
Wellness programs
Mental health benefits
We want to make sure that our team has any additional support that they need. We have a partnership with an online mental health platform to make it super easy to have access to support.
Financial & Retirement
401(K)
We care about our team members' futures. Our team members are able to contribute into their 401k anytime throughout the year.
Company equity
We want our team members to be all in. All team members are granted equity as part of their compensation package and have the opportunity to receive more equity throughout their time at the company.
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
We offer Dependent Care FSA, where parents are able to use these pre-tax funds for child care expenses.
Generous parental leave
20 weeks parental leave + 4 weeks of flexible re-onboarding
Family medical leave
Restricted work hours
4.5 Day Work Week - Chief has perpetual half day Fridays for most roles!
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
In addition to flexible vacation time, the offices and clubhouse shut down between Christmas and the New Year.
Sabbatical
Chief is proud to offer our employees, who have been with us 4+ years, the option to take a well deserved sabbatical.
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Chief offers pre-tax commuter benefits.
Company-sponsored outings
Every year we bring all employees together for a 2-day event called Chiefchella, to connect as a community, get inspired and have fun! (see pics!)
Free snacks and drinks
Chief offers fun snack and drinks in our NYC Home Office.
Company-sponsored happy hours
We like to find time to celebrate together and do that when we can!
Fitness stipend
Chief offers a wellness stipend for you to use as you see fit.
Home-office stipend for remote employees
We provide stipends for those who are eligible annual. They are paid out quarterly.
Mother's room
Professional Development Benefits
Job training & conferences
Chief employees receive annual an individual Learning Fund of $750 & investment into group learning with their trams. In some cases we enable access to specialized knowledge or certifications.
Lunch and learns
We launched a training series for all employees to enable growth. The first series is Continuous Feedback, which reframes feedback as empowerment and builds skills for receiving and giving feedback.
Promote from within
Customized development tracks

Additional Perks + Benefits

On top of all of this, Chief also invests in our team members through ongoing learning and development. All Chief employees have access to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakers like Cynthia Nixon, Stacey Abrams and Michelle Obama. At Chief, your ongoing development will be supported by your manager and an team member experience team to make sure that you have avenues to progress.

We launched our first ever Chief Values Awards in 2022. We celebrated 2 winners for each value (Powerful, Inclusive, Real, Curious, Time Travel) and awarded them $500 cash plus $500 donated to a charity of their choice. We also had 3 winners that are were celebrated for living all of our values, who were awarded $1500 cash plus a $1500 donation to a charity of their choice. The awards were presented at Chiefchella.

In addition to the section on Nonprofit partnerships, we have many partnerships that engaged our Chief team and members to donate to causes that In 2022, after the Supreme Court’s decision on reproductive rights, Chief committed to donating $250,000 to organizations who give access to care. These included Planned Parenthood, National Abortion Foundation, NARAL ProChoice America and others.

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