We deliver digital workflows that create great experiences and unlock productivity.
San Francisco, CA

Sr. Manager, Role Excellence Enablement - Sales at ServiceNow

| San Francisco, CA
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Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
As an integral member of ServiceNow's Customer Success Group Enablement team, the Sr. Manager, Role Excellence Enablement - Sales is responsible for leading and driving the management and continuous improvement of training and enablement for the Sales Role Excellence Programs.
The Role Excellence Sales Enablement Programming focuses on building role-based enablement for ServiceNow's Sales organization through Enablement Program Management, Curriculum Design, and Adult Learning best practices.
They will direct their team to deliver programs that drive the effectiveness of the ServiceNow field and enhance capabilities to deliver value when meeting with our customers.
  • Lead, coach, and provide direction to a team of Sales Role Excellence Enablement Leads who create relevant, meaningful, and high-impact enablement materials, programs, and platforms for different personas within the sales organization.
  • Work with key stakeholders at the management/executive level to assess and understand skills and enablement needs, define options, and translate them into actionable and measurable program objectives and goals.
  • Gather industry trends and competitive intelligence and transform that data into digestible learning programs, field-ready assets, toolkits, and enablement for field readiness programming.
  • Prioritize what sales roles need to know and convert those needs into enablement programs that achieve measurable success.
  • Be aware of and align enablement to the shifts in ServiceNow's strategy and external shifts e.g., industry and competition, and what's required to adapt to those changes and challenges.
  • Invite and collaborate closely with subject matter and role experts to contribute their knowledge, frameworks, and existing content to prioritized topics in the enablement architecture for each role.
• Provide thought leadership and innovation to deliver enablement and programs in new and unique ways to improve time to market, learner time to productivity, and deliver customer scenario-based learning and assessments.
  • Represent the requirements and needs of field organizations while influencing the direction of training activities, content, and assessments
  • Drive the successful execution of initiatives to ensure milestones and objectives are met while ensuring quality
  • Deliver effective program communications that inform, influence, and drive adoption and championship of programs and deliverables
  • Develop and manage a detailed project or program plan that considers all requirements, constraints, resources, and deliverables associated with the defined objectives
  • Effectively manage risk, partnering with colleagues to ensure the right decisions are made at the right time, appropriate communication occurs, and plans are intelligently adjusted to reflect necessary fluctuations in goals and requirements.
  • Leverage change management best practices to ensure the successful adoption of strategic initiatives.

The ideal candidate thrives in a fast-paced environment, is flexible and comfortable with changing priorities, can distill large amounts of information into simple concepts, and can build effective working relationships cross-functionally.
They will have experience in an enterprise-level software consulting or sales role, and/or deep knowledge of the end-to-end sales lifecycle is essential.
• A minimum of 8+ years of related experience with a focus in enterprise software, sales and enablement
• Understanding of complex sales cycles, processes and methodologies.
• Strong communication, critical thinking, and interpersonal skills.
• Proven success scoping, designing, and implementing strategic enablement programs.
• Ability to identify and resolve roadblocks through strong collaboration and communication skills.
• Ability to establish executive sponsorship and secure support from a diverse group of internal stakeholders and cross functional partners to successfully deliver programs.
• Sales enablement curriculum development expertise; deep knowledge of adult learning principles
• Ability to collaborate and act in a lead role as a subject matter expert within a team environment to meet aggressive goals and pre-defined measurement criteria.
• Strong aptitude for learning new technologies and leveraging tools of the trade, such as new training methods and practices
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work Personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
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What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.


Software Developer

What does your typical day look like?

There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.


Business Systems Analyst

How does the company support your career growth?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.


Account Executive

What’s the vibe like in the office?

ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.


Senior Manager, Global Sales Development

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