Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
The Manager Renewal Sales will be responsible for managing the Renewal Sales team, partnering with Geographic Sales leadership and developing/managing key processes in support of the customer renewal process. You will also manage multiple Sales Area renewal process to maximize revenue growth for ServiceNow.
Renewals are the life blood of a SaaS company's revenue stream and this leadership role must be able to both focus on the achievement of renewals targets while also not competing with the Account Sales teams. The renewals sales organization is a support organization to the subscription Account Representatives.
What you get to do in this role:

• Partners closely with Inside AMS Renewals leaders to continually refine our renewals strategy, process, and engagement with Canada / LATAM Sales teams
• Ensures that Renewal policies, procedures and processes are understood and implemented consistently across the teams
• Manages the Canada / LATAM renewal process to maximize revenue growth for ServiceNow and to achieve our sales/revenue goals
• Partners with Canada / LATAM Sales leadership to ensure alignment in our go-to-market sales/renewals programs
• Provide role clarity for team members and link departmental goals to the larger organization
• Creates and delivers summaries of key performance metrics that help the Inside Sales / LATAM sales organization focus on renewals execution, customer success and account planning for the renewal
• Engages with the operations team to establish effective analysis of trends and performance in order to continually identify greater efficiencies and achieve operational excellence. Works closely with our Professional Services and Alliances/Channels team to drive growth and expansion via our partners
• Assists Sales or Renewals reps and leadership with renewals negotiations
• Leads cross functional initiatives in support of renewals, collaborating closely with Sales, Operations, Marketing, Customer Success and Finance
• Partners with broader Renewals organization to create global programs that ensure continued success of the renewals program and the team at large

*Hybrid role 2/3 days a week in office in Waltham, Massachusetts
Qualifications
In order to qualify for and be successful in this role, you must have:

• 5+ years of strong sales experience in Renewals, Sales and/or Sales Operations within software or solutions sales organization
• 2+ years success leading a team of individual contributors
• Strong executive presence and presentation skills
• Proven track record in optimizing business results based on robust financial/analytical knowledge and an operational mindset
• Demonstrated focus on execution towards desired outcomes
• Prior experience establishing trusted relationships with current and prospective clients as well as internal teams
• Experience driving a customer success focus and influencing in a "win as a team" environment
• Experience managing a renewals team in a fast-paced, rapid growth organization is preferred
• Must speak Portuguese and Spanish

Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .