Our success is dependent on building teams that include people from different backgrounds and experiences who can challenge each other’s assumptions with fresh perspectives. To that end, we look for a diverse pool of applicants including those from historically marginalized groups — women, people with disabilities, people of color, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, veterans, and people from different socioeconomic backgrounds.

The Role 

We are looking for a Sr Deal Desk Manager to support our full go-to-market organization. You will be an important leader within the Finance organization and will play a pivotal role in the improvement and transformation of our deal desk function. You will develop and manage the future roadmap of our deal desk function and enable the team to scale as we continue to expand our global sales organization. 

The ideal candidate will be able to help design, implement and manage processes, influence deal structuring, pricing, contract management, work effectively with sales, and most importantly build a successful deal desk function. As a self-motivated problem solver, experience in building teams and implementing business processes is required.

Location: This could be a remote position within the US. #LI-Remote

Your Daily Adventures Will Include

• Partnering and building relationships with Leadership in the Sales organizations
• Provide guidance on complex deal structures in a way that maximizes ARR and customer satisfaction, and manages risk for specialized issues to appropriate business partners for approval to ensure resolution
• Serve as the main catalyst for driving process improvement and building process to help Outreach effectively move up-market
• Managing our Deal Desk team - assisting in all aspects of deal approvals, configurations/structure, pricing, and order form drafting
• Work cross-functionally and provide strategic guidance to the Sales and Revenue Operations teams and assist in streamlining cross-functional workflows
• Help document and maintain our standard operating process and non-standard deal approval guidelines
• Assist our enablement function in delivering guidance on deal desk activities, processes, and programs

Our Vision Of You

• 5-10 years relevant Deal Desk experience in a SaaS software company
• Strong presence with the ability to interact with Sr. Leadership
• Proven experience building successful teams and scaling a deal desk organization
• Understanding of enablement technologies, processes, and best practices
• Strong analytical and problem-solving skills
• Ability to multi-task and work in a challenging fast-paced environment while managing deadlines and improvement initiatives
• Ability to drive structure in ambiguity
• Highly Curious
• Bachelor’s degree in business or related field
• Excellent communication skills (written, verbal, and listening)
• Maturity, professionalism, and high level of discretion are required
• Strong work ethic with a positive, can-do attitude

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• Flexible time off

• 401k to help you save for the future

• Company-organized and personal paid volunteer days to support the community that supports us

• Fun company and team outings (or virtual events these days!) because we play just as hard as we work

• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans

• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)

• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status