Sr. Customer Success Manager

| Phoenix – Mesa – Scottsdale, AZ
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Job Description
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

The Global Accounts Customer Success Manager (CSM) position is a critical component of the PayPal Global Merchant Service's organization, focused on the Global Accounts segment. The Global Account Customer Success Manager is responsible for maintaining and strengthening the Global Accounts strategic relationships with key leaders and decision makers in merchant organizations and partnering with Account Executives to drive business. The Global Account Customer Success Manager will proactively address strategic and product roadblocks to optimize the use of multiple PayPal products and mitigate merchant churn. Additionally, they will identify organic revenue opportunities and opportunities for PayPal, working closely in partnership with Account Executives. With the ability to be a trusted advisor and strategic thought partner to merchants, the Global Account Customer Success Manager will be responsible for managing and leading the customer relationship for merchants whose current value exceeds their potential value to PayPal. The Global Account Customer Success Manager may be called upon to facilitate technical support and/or to provide training on PayPal products and tools. They may even help customers plan and understand the best ways to utilize their software or products based on the customer's business needs or business plans. Commit to providing value at every interaction. Serve as the focal point for all information and communication on critical operational issues and act as the service contact for all operational areas (technical, workflow, customer support, risk, billing, etc. issues). This role will require close coordination with a wide range of PayPal teams, including: Sales, Account Executives, Professional Services, Product, Sales Support, Business Development and PayPal Operations departments

  • Develop and maintain relationship with merchant to drive organic revenue growth through effective communication
  • Partner with merchant to develop strategy, build trust and demonstrate value of PayPal and our products
  • Proactively deliver value to merchants through ongoing use and optimization of existing products
  • Manage portfolio growth; prevent churn and decline and identify opportunities for inorganic growth


  • Uncover and address servicing roadblocks and manage merchant health; manage and coordinate support teams to complete servicing activities
  • Conduct and manage co-marketing campaigns as it relates to periodic and seasonal needs
  • Monitor and ensure quality of integration and parity; initiate/manage transitions to latest integrations
  • Identify and lead projects for the organization.
  • Manage escalation on behalf of merchant account portfolio.


  • Represent the voice of the customer to internal organizations.
  • Serve as the product consultant and subject matter expert on PayPal processes, procedures, and policies during the term of the relationship
  • Train and educate merchants on PayPal's products and features


Colorado Only: The pay range for this position in Colorado starts as mentioned below per year, plus annual bonus or commission if a Sales role. We take into consideration an individual's background and experience in determining final salary. All PayPal employees are shareholders in our Company, so equity is part of our total compensation plan. This role is also eligible for health insurance, stock purchase plans, retirement savings benefits, stock awards, life insurance and disability benefits, and paid time off for sick leave, parental leave, vacation, and PTO. To learn more visit paypalbenefits.com. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location.
Salary in USD:115,855.0
Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

Click Here to learn more about our culture and community.

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]
As part of PayPal's commitment to employees' health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

R0083488
More Information on PayPal
PayPal operates in the Payments industry. The company is located in San Jose, CA. PayPal was founded in 1998. It has 34450 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 410 open jobs at PayPal, click here.
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