Veritone
Veritone’s mission is to democratize artificial intelligence and build a more empowered society.
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Remote

Sr. Customer Success Manager (Remote)

+1 more | Remote
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We Are Veritone

We are driven by the belief that Artificial Intelligence is mankind’s greatest invention. It is the key to building a safer, more vibrant, transparent, and empowered society. We are determined to be an active contributor to shaping our future for the better. We care about the ethical implications of AI and the prosperity and well-being of all individuals, as well as the growth and continued successes of our employees, customers, and partners.

Veritone’s mission today is more important than ever. We’re here to democratize AI and enable every organization and every person with the power of AI. What started in 2014 with the idea of providing unified access to hundreds of cognitive engines through one common software infrastructure, evolved to the world’s first AI operating system, aiWARE, which orchestrates a diverse ecosystem of cognitive engines to power intelligent automation for both commercial and government organizations. As we progress, we will continue to move humans from “in” to “on” to “out of the loop” to help them accelerate workflows, save time and costs, and uncover new insights and opportunities.  You can view us at: www.veritone.com / www.veritoneone.com 

What You'll Do
  • Drive adoption of Veritone in the customer organization, including technical assistance, training, demos, platform evangelism, configuration and customization assistance.
  • Manage the on-boarding experience for customers.  Deliver group training and 1-1 sessions to ensure understanding and adoption.
  • Become the internal voice of the customer.  Marshal resources across other Veritone teams to  solve issues.
  • Take ownership for each customer’s success and ROI with our services.
  • Proactively consult to fully understand their needs and actively solve pain points.
  • Build strong trust-based relationships with users and customer sponsors, often at the VP-level and above.
  • Respond quickly to customer-submitted questions and requests, sometimes outside of typical business hours.
  • Maintain portfolio and monitoring analytics, reports and KPIs.  Create internal and customer-facing reports.
  • Solicit references, referrals and testimonials from customers.
  • Collaborate internally with product, marketing and sales teams to communicate customer needs to design ideal offering/features.
  • Manage the customer renewal process and identify upsell opportunities.
What You'll Need
  • Experience in Customer Success related role. Proven track record of building rapport and relationships at all levels.
  • Understanding of online software (SaaS) services and/or technology based solutions.
  • B.S. or B.A. highly preferred.
  • Excellent writer and communicator with strong presentation skills via phone, online and in person.
  • Internet-savvy and entrepreneurial with a strong interest in tech startup culture.
  • Able to effectively prioritize and execute tasks in a dynamic fast-paced environment.
  • Account management, project management and problem-solving skills.
  • High level of organization and a great attention to detail.
  • Ability to learn new concepts quickly.
  • Data driven with appreciation of organization and process.
Bonus Points If 
  • Video production knowledge a plus
  • Experience with Salesforce
  • Experience in SQL
What’s In It For You
  • A competitive compensation package.
  • Stock Options. 
  • Flexible Time Off.
  • Quality benefits: medical, dental, vision, 401K.
  • An opportunity to be a part of the next big thing in artificial intelligence!

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

(Colorado Only*): Minimum annual salary of $88,389. This base pay is for illustrative purposes only and will be determined based on skills and experience comparable to the job requirements. This position may be eligible for additional compensation and benefits including but not limited to: incentive compensation; health benefits; retirement benefits; life insurance; paid time off; parental leave and benefits; and other employee perks and benefits.
*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired in Colorado.


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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • D3JSLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • ReactFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • ElasticsearchDatabases
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What are Veritone Perks + Benefits

Veritone Benefits Overview

At Veritone, the mission is simple but ambitious: to democratize artificial intelligence and build a safer, more vibrant, transparent, and empowered society.

Our office philosophy is straightforward, remote first.

We allow employees to work where they are the most productive while giving them the opportunity to meet in person, continue to build relationships, and evolve our company culture.

There’s a VERI community for every walk of life, where employees discuss various topics, share stories, play games, and more. Whether it's VERI Cooks, VERI Equal, or VERI Fit—we understand the value of connection and put practices in place where employees feel welcome, connected, supported, and heard.

At Veritone, you will enjoy a wide variety of perks and benefits. Here's a sampling: competitive salary, stock options, unlimited vacation, remote-first environment, recognition programs, mindfulness resources, and VERI Communities. In addition to those perks, we offer an attractive benefits package including paid life insurance, dental whitening, FSA, pet insurance, family forming benefits, parental leave, and more.

Our VERI Values––Visionary, Electrifying, Resilient, Integrity––serve as our guide and are embedded in everything we do. They are the essence of our identity, the center of our culture, and represent who we are today and who we aspire to be—from how we behave as individuals, teams, and a company to our hiring practices and People Development initiatives.

If you are innovative, passionate and want to be part of a team that is intent on transforming the world with artificial intelligence to better humanity, then we invite you to help us make it happen.

Culture
Friends outside of work
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Diversity
Documented equal pay policy
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Veritone's 401(k) retirement plan matches 50% of an employee's contributions for the first 6%.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Happy Hours
Professional Development Benefits
Cross functional training encouraged
Promote from within
Customized development tracks

An Insider's view of Veritone

What are some social events your company does?

Veritone has made it a point to keep up with company engagement and creating social events for employees digitally. Between digital happy hours, employee focus groups and community engagement weeks, we still have the opportunity as a team to attend social events to discuss or participate in all our interests! Veritone is a place I feel at home!

Joe

Customer Success Manager

What projects are you most excited about?

Standardizing the types of information that we use for documentation and ultimately our repo is a big challenge - one that I am very passionate about. At Veritone, I can do all of those things and sharpen my skills in a fast-paced and innovative environment, and maintain a flexible work schedule. It is great to collab with so many bright mind in AI

Ane

Sr. Technical Writer

How do your team's ideas influence the company's direction?

My team is asked to solve complex problems. Often these challenges are presented with implementation suggestions. Because we at Veritone intend to be Resilient - inclusive of all ideas leveraging collective intelligence - this type of collaboration allows our engineers to influence the shape of our products and the company's technical direction.

Ben

Sr. Director, Engineering

How has your career grown since starting at the company?

While working at Veritone I’ve had the opportunity to be a part of a variety of projects in the Media & Entertainment space. The problems our technology is solving keep me interested and engaged and I am always learning something new. Because of this I am constantly growing my technical knowledge and skills.

Kim

Associate Software Engineer

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