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Sr Advisory Presales Solution Consultant-IoT/Connected Ops

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

As a member of our pre-sales team you will have a major impact on our future success. While customers have purchased and implemented ServiceNow Customer Service Management & Field Service Management in the past, Connected Operations is a relatively new and exciting product focus for ServiceNow. Members of this team will have an opportunity to drive this next growth engine for ServiceNow, along with support from the business unit, executive team, and sales.

As an Advisory Solution Consultant – IoT / Connected Operations (Presales) you will report into the Customer Workflows Solution Consulting team. You will be responsible for supporting the technical sales efforts for our largest IoT / Connected Operations opportunities and help to create enablement assets for GTM execution. Since this solution is tightly aligned with our Field Service Management product set, you will work closely with that team. You will work with other highly motivated Solution Consultants and Sales Executives. You will be the product expert that conveys value to address ServiceNow customers’ business issues relative to IoT & Connected Operations. As a highly skilled specialist, you will contribute to the development of concepts, techniques & assets that enable the global team. You will engage in complex tasks in creative and effective ways requiring independent action and a high degree of initiative to resolve issues. You will make recommendations for new procedures.

 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:


· Drive innovative business solutions and digital transformation with our customers utilizing ServiceNow IoT / Connected Operations solution

· Contribute and maintain a showcase of IoT / Connected Operations solutions created on the ServiceNow platform

· Help develop programs that enable other Solution Consultants to demonstrate the value of IoT/ Connected Operations with Field Service Management on the ServiceNow platform

· Partner with Sales and Solution Consulting to qualify customer business needs/pain points and identify opportunities to deliver high value business outcomes for clients

· Demonstrations of the product both standard and tailored to prospects and existing customers, both onsite and remotely

· Build value-based demonstrations

· Handle product feature and technical questions from customers, channel partners and ServiceNow colleagues

· Collaborate with Product Management and Development team members to enhance ServiceNow products with new features that address customer needs

· Share best practices and known solutions with other Solution Consultants to enhance the quality and efficiency of the other team members

· Deliver field Executive Briefings to varied audiences (senior executives to architecture leadership) at strategic customers

· Stay current on competitive analyses and understanding differentiators between ServiceNow and its competitors

· Communicate with both business and technical decision makers


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Qualifications

To be successful in this role you have:


  • · 3+ years of experience as a solution architect

    · Experience with IoT Devices (Raspberry Pi, Arduino, etc)

    · Experience with Docker, Balena, or other IoT app deployment tooling

    · Functional comprehension of SQL and database concepts

    · Pre-sales experience in one or more of the following: Heavy Industry, Asset Intensive, industries, transportation, utilities, medical, or telco

    · Pre-sales experience with one or more of the following: IoT, Big Data, Analytics, ML, AI

    · Experience with Web Technologies (XML, HTML, Angular, Bootstrap, JavaScript, Web Services, etc) and working in a SaaS environment

    · Understanding of characteristics of various industrial and asset data types: machine data, ERP, network data, CMMS systems (Maximo, SAP, etc.)

    · Exceptional communication, demo and presentation skills. Able to articulate and logically communicate concepts with technical and non-technical audiences

    · Commitment to driving customer value realization while ensuring all actions contribute towards a positive experience for the customer

    · Prior ServiceNow experience (preferred)

    We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

#LI-Remote

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
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Other US Location
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I’m so proud of the way ServiceNow has continued to evolve as an employer who takes care of their people. We have generous parental leave; benefits to support our physical, emotional, and financial wellbeing; an incredibly supportive community; and a culture of trust that manifests in how we work.

Jaime

Vice President and Global Head, Talent Brand

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

What is your vision for the company?

We want to create a place where people want to come to work every day and do what they enjoy–where they feel challenged, collaborate with colleagues around the globe, and know what they're doing matters. It is really humbling to work with so many hardworking individuals who also want to see each other succeed and who are building something great.

Pat

Chief Technology Officer

What’s the vibe like in the office?

ServiceNow has always been a place where we work really hard, but we play hard. We like each other, and I can honestly say that in 11 and a half years, I have never once had a single colleague say to me, “That's not my job.” Everyone jumps in and is supportive. I've never had that experience working for another company.

Suzanne

Principal Training and Adoption Lead

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Open office floor plan
Employee resource groups
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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