Specialty Accounts is responsible for the administration and audit of Specialty and Employee Accounts, Equipment Research, Regulatory and Special Handling, Spectrum Internet Assist and Lifeline Programs. Position has occasional contact with customers. The position reports directly to the Specialty Accounts Supervisor.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience
Audit various department reports to maintain billing system integrity
Perform various forms of customer research within billing system and/or ticketing system
Address and troubleshoot escalated customer issues
Process customer account adjustments
Perform equipment movement and/or customer order entry within company billing system based upon request
Provide support to internal and external customers
Maintain various departmental databases
Perform other duties as requested by supervisor
REQUIRED QUALIFICATIONS
Skills / Abilities and Knowledge

• Ability to read, write, speak and understand English
• Ability to communicate orally and in writing in a clear and straightforward manner
• Ability to prioritize and organize effectively
• Ability to use critical thinking in complex situations
• Strong interpersonal skills with leadership aspirations to assist in motivating peers
• Ability to mentor and coach team members
• Knowledge of CSG/ICOMS billing system

Education

• College course work in business or related field or equivalent combination of education and experience.

Related Work Experience

• 3 years of Customer service experience
• 2 years of Telephone, Video, Internet Experience
• 2 years of Data Entry Experience

WORKING CONDITIONS

• Fast Paced Office, team setting environment
• Exposure to moderate noise level

CAM120 327771 327771BR