Solutions Architect (Services Sales)

| New York City, NY
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The Role 

 

As a Solutions Architect you will report to the Director of Solutions Architecture, partnering with Outreach RVPs, AEs, Solutions Consultants & Value Engineers to ensure value based services selling that drives customer outcomes. This is a quota-carrying role. Selling services includes showcasing Outreach’s proven methodology & differentiators via discovery, pitching & scoping activities. You will drive revenue for the company by managing SOWs and proposals that clearly outline how a customer will implement and manage Outreach after purchase. You will conduct product presentations, assess business requirements and create compelling proposals showcasing how Outreach PS will support project management, consulting, technical set up, change management and training.

Your Daily Adventures Will Include:

  • As a Solutions Architect at Outreach, you'll pitch, propose and consult prospects on how to utilize Outreach Professional Services to ensure that the Outreach platform is configured and deployed to the needs of their organization
  • Partner with internal Outreach teams to discover and understand the prospect's situation and the challenges that they are experiencing
  • Align with RVPs and AEs to develop account strategies, ensuring alignment between the desired software outcomes & necessary consulting to ensure customer outcomes
  • Partner with Account Managers to develop and showcase offerings for existing clients to support their ongoing value realization and/or expansion plans
  • Work with a variety of prospect stakeholders to understand their existing processes and craft solutions using Outreach, ranging from Executive level presentations to Technical owner discussions and validations
  • Provide your prospects with insights and learnings from your vast experience in helping customers improve their business / sales development processes
  • Translate prospect use cases into clear project plans and solutions with the Outreach application and demonstrate the path to ROI
  • Work with our pre-sales team to manage any technical items needed in their evaluation and ultimately expand those technical items into full project proposals.
  • Share your selling and technical experience with the rest of the Outreach field team and make contributions to the Sales, Product, Marketing, and Success teams
  • Assist other Solutions Architects in the execution of the above responsibilities
  • Partner with Services Operations on pipeline planning, forecasting, contracts, and project preparation
  • Provide feedback to product management about the successes and failures in the field

Basic Qualifications:

  • You have 2-4+ years of experience in a sales position - selling customized solutions (implementation, consulting, development, design)
  • Experience in a related technology field
  • Prior experience as a Professional Services Practitioner preferred
  • Proven track record of selling services into complex organizations such as global businesses, more traditional lines of business
  • You have a deep familiarity/understanding with services organizations within SaaS companies. 
  • Expert level of the Outreach Platform and the ability to use tools within the platform to address core business needs
  • A broad understanding of Project Management, Change Management and consulting within global Mid Market companies
  • Proven experience in team-based selling
  • Ability to “hunt” for revenue opportunities when needed to meet quarterly and annual targets
  • Ability to talk above- and below-the-line with an understanding of what each audience finds most valuable
  • Highly organized
  • Impeccable work ethic
  • Ability to quickly knock out high-quality deliverables and presentations
  • Strive to be at the top of the leaderboard, and constantly look for ways to hone your craft
  • Desire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfection
  • Genuine passion for making other people successful, both our customers and your fellow teammates
  • Great energy and enthusiasm
  • Learn new technology quickly and find it easy to explain technological solutions in terms of business value and project duration
  • Natural problem-solver and extremely resourceful - garnering support from other people or teams in order to drive opportunities to closure
  • Knowledge of Salesforce.com, general sales processes, and sales development methodologies
  • You embody our core values. We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusion

Why You’ll Love It Here


• Generous medical, dental, and vision coverage for full-time employees and their dependents

• Flexible time off

• 401k to help you save for the future

• Company-organized and personal paid volunteer days to support the community that supports us

• Fun company and team outings (or virtual events these days!) because we play just as hard as we work

• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans

• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)

• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

More Information on Outreach
Outreach operates in the Machine Learning industry. The company is located in Seattle, WA. Outreach was founded in 2014. It has 1155 total employees. It offers perks and benefits such as Volunteer in local community, Friends outside of work, Eat lunch together, Intracompany committees, Daily sync and Open door policy. To see all 7 open jobs at Outreach, click here.
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