Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
Our team is an advanced group of professionals with broad understanding of payments in multiple verticals in North America. We manage high priority partners, projects, and resolves complex issues requiring in-depth knowledge and skills. We exercise judgment in decision making, determine approach, methods, and procedures to use on new assignments.
What you will be doing
You will be working directly with our enterprise partners at a technical capacity, driving strategic development planning, production issues, and general partner support.

• Plays an integral role in the sales & support process utilizing knowledge of products and their capabilities to assist sales & support teams in addressing client/prospect requirements
• Drives project management timelines to meet client requirements
• Maintains detailed documentation in enterprise contact management system to assist in bringing sales opportunities to closure.
• Interact with production support and development teams to provide technical inputs
• Provide production escalation support to our enterprise partners
• Provides direction to sales support team for creation and packaging of proposals

What you bring:

• Industry knowledge in the petroleum vertical
• Advanced technical account management experience
• Advanced problems solving experience
• Ability to interpret technical specifications

Added bonus if you have:

• Experience providing responses to technical (RFIs) request for information

What we offer you

• A competitive salary and benefits
• Great work spaces with dedicated and motivated colleagues
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

FIS JOB LEVEL DESCRIPTION
Advanced professional role with broad understanding of area of specialization. Resolves complex issues requiring in-depth knowledge and skills. Exercises judgment in decision making, determines approach, methods and procedures to use on new assignments. Utilizes advanced knowledge of all products within a specific business unit and their relationship to other business unit solutions to assist sales team in addressing unique client/prospect requirements. May coordinate and guide the work of others. Typically requires five years business experience with specific solutions, products and marketplace.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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